Customer Testimonials

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Google Jul 1, 2020
 

Service was quicker than mentioned. Was in for a recall. Waiting room very clean and socially spaced. People very professional and polite. Great experience.

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Google Jul 1, 2020
 
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Google Jul 1, 2020
 
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DealerRater Jul 1, 2020
 

After several dealers, we were lucky to find Ben, he was perfect, gentle, friendly, he listened to our needs in detail, he was honest, we got an excellent new car. It was an excellent experience. THANKS BEN!!!

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Yelp Jun 30, 2020
 

First I went to three different automotive repair shops to try to get my oil changed. While in Lake Zurich I went to the Midas automotive repair shop, and I arrive at around 5:20pm. The Midas employee was in the customer service lounge, their were no customers, and he refused to service my vehicle, as he stated that it would take greater than forty-five minutes to change the oil. I scheduled an appointment online (ample choices in terms of time slots available) I then went to Schaumburg Toyota. I arrived fifteen minutes early. I greeted by a professional staff member, ...

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Google Jun 29, 2020
 
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DealerRater Jun 29, 2020
 

Ben did an awesome job when I bought a used Toyota Highlander from the dealership a week ago. Awesome customer service and dedicated sales representative.

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DealerRater Jun 26, 2020
 

I have been coming here for the past 4 years and have always been very satisfied. This time (and I know I dropped in when the shop was busy) but not sure if they changed the oil like they were suppose. The ticket I got back says nothing about oil change. This was my 45,000 check up. As a customer I relie on the receipt ticket for my records and memory

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DealerRater Jun 26, 2020
 

I have been doing business with Frank for a good 20 years or more. The facility is very clean and the staff is friendly as well. I have referred a lot of people to go there as well.

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DealerRater Jun 26, 2020
 

Very professional and fast service with great prices. My daughter has gone to Schaumburg Toyota for the past 2 years and has also had a great experience. We love our 2 Toyota RAV4s, thank you Toyota!!!

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Google Jul 1, 2020
 
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Google Jun 29, 2020
 

We recently purchased a used Honda from Midtown and it was a great experience. We are not from the Chicago area, so I was unsure of what to expect. Let me tell you, this place has the google rating it has because of the people who work there. Our salesman (Tim) was great and personable, annnd was able to work with us on our price. The dealership GM was amazing as well. When a manager treats each of his staff like the family they seem to be.... it shows. We shared laughs, stories, even some tears LOL. These are genuine ...

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Google Jun 26, 2020
 

Amazing experience! Was in and out of there. No games, treated with respect and easy process. I highly recommend Rene Ortiz if you’re planning to purchase. Very professional, patient, and went out of his way. Hands down the best Toyota dealership in the city.

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Google Jun 23, 2020
 

Excelente servicio de Emmanuel González

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Google Jun 22, 2020
 

Very professional, fast & friendly

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Google Jun 21, 2020
 

Una atención especial con los clientes

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Google Jun 9, 2020
 

Empathetic, honest, knowledgeable - best Toyota service department in Chicago.

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Google Jun 3, 2020
 
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Google Jun 2, 2020
 
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Google Jun 1, 2020
 
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Google Jul 1, 2020
 
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Google Jul 1, 2020
 
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Google Jun 30, 2020
 

I purchased a used car that had just been taken in . I purchased this car from out of state so never had the opportunity to see the car in person. My sales contact Mustafa, sent me all the information that I requested as well as a very thorough service history report which helped in making my decision to purchase. They made arrangements to have the car shipped to me and it arrived just as I expected and the entire process was a great experience.

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Google Jun 29, 2020
 
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Google Jun 29, 2020
 
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Cars Jun 26, 2020
 

Service is great - Very Professional - They really take care my vehicle and I always feel "SPECIAL" when visiting Woodfield Lexus. I have referred a friend she was impressed as well! I am a customer for life!!

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Google Jun 26, 2020
 
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Google Jun 26, 2020
 

The service team a remarkable job from setting the appointment, arranging to pick up my car, perform all the necessary work and returned the car in mint condition. All with a smile and wanting to do the best. Huge thanks team!!! Stay safe and enjoy the weekend.

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Google Jun 23, 2020
 

Excellent customer service and maintenance performed in a timely manner.

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Google Jun 18, 2020
 
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Google Jul 1, 2020
 
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Google Jul 1, 2020
 
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Google Jun 22, 2020
 

Expert Service Staff. Easy in and out. Answered all my questions and fixed the issues quickly! They have always guided me in the right direction and only have recommended parts that I need to keep my car running for the long term. I need 100% reliability and Mercedes-Benz of St. Charles delivers 100% of the time. They have kept me and my Mercedes on the road mile after mile. I will continue to bring my business to MB of St Charles

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DealerRater Jun 21, 2020
 

Always excellent service! Always a very pleasant experience! Always excellent staff!... The staff was very thorough and a pleasure to work with. They made sure everything was perfect!

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DealerRater Jun 18, 2020
 

Mark was great to work with and his customer service is spot on! Mark kept me informed with the texting and was flexible on the pick up of my vehicle.

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DealerRater Jun 18, 2020
 

Wonderful service! I was in and out very quickly and knowing it would take 2 days i was serviced with a loaner. Dean is a great service agent.

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DealerRater Jun 9, 2020
 

Absolute wonderful experience, again. The second MB I have purchased from St Charles Mercedes. As was the first one, the second was the same, "The Best or Nothing". The fine staff is there to assist you in the selection of these fine automobiles. Mercedes engineering and advanced technology sell themselves. So difficult to choose from so many beautiful autos. I drive past three other Mercedes dealers to enjoy the experience. "How may I help you?", heard from Lou Scaramuzzo, Zack Smith, and Joel May, wonderful professional people you would expect from Mercedes. The second was purchased under Covid-19 restrictions, mask, 6 ...

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Google Jun 8, 2020
 
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DealerRater Jun 7, 2020
 

My appointment was scheduled online. It was easy and convenient. I had an excellent service experience with Mark. St Charles Mercedes has Friendly and helpful staffs.

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Google Jun 4, 2020
 

Everyone in the dealership was very honest and fair and made me feel welcome I really love the new vehicle the 2020 GLE 350 Mercedes did a great job with that car

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