Customer Testimonials

Google logo
Google Aug 23, 2019
 
Cars logo
Cars Aug 21, 2019
 

Top notch dealership. Professional staff, buying process was a breeze. Recommended

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Google Aug 20, 2019
 
Google logo
Google Aug 20, 2019
 

Very courteous and professional Service Staff. Provided me a loaner vehicle without having to request for it.

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Cars logo
Cars Aug 20, 2019
 

The recall service for my vehicle was handled in a very professional manner.

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Cars Aug 20, 2019
 

Steve in service is always very helpful. I make sure I see him each time I come in.

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Google Aug 20, 2019
 
Google logo
Google Aug 20, 2019
 

Great service

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Google Aug 20, 2019
 

anthony is the best.

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Google Aug 19, 2019
 

I came in early for my tire rotation and oil change. Done and washed in LESS THAN 20 MINUTES!

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Cars Aug 23, 2019
 

Great service and showed me every step of the way what the issue was and how they were going to fix it. Thanks so much!!

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Google Aug 22, 2019
 

First time getting a Toyota and Danny Saenz was a huge help. I’m a college student that travels back and forth from Chicago to Champaign, and I feel comfortable in the car. Danny Saenz helped me pick a car that best suited me and for a good price a college student can afford. Would recommend going to Danny.

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Cars logo
Cars Aug 20, 2019
 

I pulled my 4Runner TRD Pro into the service drive and the Midtown team got to it immediately. Im very happy with the dealership overall.

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Google Aug 20, 2019
 

Danny Saenz fue una gran bendedor muy amable su servisio fu muy bueno

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Google Aug 19, 2019
 

Quick, efficient and wonderful service!

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Google Aug 19, 2019
 
DealerRater logo
DealerRater Aug 19, 2019
 

I was trying to figure out why Toyota's replacing a condenser cost so much? Is it the labor that is involved compared to other vehicles that need the same item replaced?

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Google Aug 14, 2019
 
Google logo
Google Aug 13, 2019
 

Only place I trust other then river oaks

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Google Aug 12, 2019
 
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Google Aug 23, 2019
 
DealerRater logo
DealerRater Aug 23, 2019
 

I experienced a flash flood earlier this year during an overnight stay in Kearney, NB. Within a span of 10 minutes, the hotel parking lots were inundated with water that almost reached my door handles. Luckily I was inside my hotel room but was sickened to look out the window at my 3 month old ES350 in this mess. I made it back home to Schaumburg four days later and Woodfield Lexus was one of my first stops. I had leased several autos from them and always had a great experience but I never expected the unreal level of service I received from these folks.. To shorten a very long story, Jack Rossman spent several days searching the entire country for a similar auto to mine while Dan Rosen did everything he could to make the experience as pleasant as possible under the circumstances. It took a few days, but Jack ultimately located a virtually identical match to my totaled automobile. Had he not found it, I would have been forced to either take a different car (which I really didn’t want) or wait around 4 months for a 2020 special order. Woodfield Lexus arranged to have the car shipped cross-country, provided me with a loaner vehicle in the interim and set my lease payments slightly lower than they had previously been. And the best news for me was the Lexus Financial practice of maintaining gap insurance coverage on their leases so my sole out-of-pocket was a $100 deductible! This dealership and these gentlemen represent Lexus at the highest standard and have my unending gratitude.

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Yelp logo
Yelp Aug 22, 2019
 

I experienced a flash flood earlier this year during an overnight stay in Kearney, NB.  Within a span of 10 minutes, the hotel parking lots were inundated with water that almost reached my door handles.  Luckily I was inside my hotel room but was sickened to look out the window at my 3 month old ES350 in this mess.  I made it back home to Schaumburg four days later and Woodfield Lexus was one of my first stops.  I had leased several autos from them and always had a great experience but I never expected the unreal level of service I received from these folks..  To shorten a very long story, Jack Rossman spent several days searching the entire country for a similar auto to mine while Dan Rosen did everything he could to make the experience as pleasant as possible under the circumstances.  It took a few days, but Jack ultimately located a virtually identical match to my totaled automobile.   Had he not found it, I would have been forced to either take a different car (which I really didn't want) or wait around 4 months for a 2020 special order.  Woodfield Lexus arranged to have the car shipped cross-country, provided me with a loaner vehicle in the interim and set my lease payments slightly lower than they had previously been.  And the best news for me was the Lexus Financial practice of maintaining gap insurance coverage on their leases so my sole out-of-pocket was a $100 deductible!  This dealership and these gentlemen represent Lexus at the highest standard and have my unending gratitude.

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DealerRater logo
DealerRater Aug 21, 2019
 

I purchase my first Lexus at Woodfield many years ago and have continue to find the customer service to be exemplary. From sales to service the level of attention to achieving customer satisfaction is outstanding.

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Google logo
Google Aug 19, 2019
 
Google logo
Google Aug 19, 2019
 

Great Service

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Google Aug 19, 2019
 
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Google Aug 19, 2019
 
Google logo
Google Aug 17, 2019
 
Google logo
Google Aug 14, 2019
 
Google logo
Google Aug 23, 2019
 

This was the best car buying experience my wife and I have ever had. The whole team went above and beyond to make us feel comfortable and confident. Will definitely return for future purchases.

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Google Aug 21, 2019
 

Fantastic service at St. Charles MB! Was treated like a rock star from the greeter in the service department to the detail tech that washed my car, don't change a thing St. Charles MB you guys are pros!

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Google Aug 20, 2019
 
DealerRater logo
DealerRater Aug 19, 2019
 

Once I finally got someone on the phone the experience was good. Service never seems to answer, put on hold too often, no option to get a call back.

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Google Aug 10, 2019
 
Edmunds logo
Edmunds Aug 10, 2019
 

Everything was done correctly and promptly! So far so good!

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Edmunds Aug 10, 2019
 

I brought my Sprinter motorhome in for an oil change and a recall notice. Mark had me out of there in less than an hour. It was a very pleasant experience. Highly recommend

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DealerRater logo
DealerRater Aug 9, 2019
 

Great dealer to purchase a vehicle from and they have a wonderful service department. Always friendly and polite to deal with a no-nonsense dealer that treats the customer right.

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Google logo
Google Aug 8, 2019
 

Beautiful place for car lowers...Car choices, awesome... Carol is is awesome lady and salesperson...no push in any way, totally relaxed... highly recommended...

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Edmunds logo
Edmunds Aug 7, 2019
 

We were extremely impressed by Zach and had a wonderful experience working with him. We love our new car!

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