Customer Testimonials
All was good.
Justin was nice and very cooperative but the car was not washed as promised.
Efficient service but my service manager never followed up with my quote for repair. Still waiting and now I need to call and get it.
Appreciated Dan's friendliness while helping us find the right model and giving us plenty of time with different vehicles. Then he made the purchasing process straight-forward. Overall a good experience!
Always a great service experience here. And from years of experience I generally hate dealerships!!!
Speed and ease. Nice waiting area too.
(Translated by Google) On the recommendation of friends, we turned to Oleksandr, who performed his work well, gave us the opportunity to familiarize ourselves with the cars that interested us, and helped us choose a car. Very satisfied with the service and speed of work. Sincere recommendations. (Original) По рекомендації друзів звернулися до Олександра який виконав якісно свою роботу, надав можливість ознайомитися з автомобілями які нас зацікавили та допоміг з вибором авто. Дуже задоволені сервісом та швидкістю виконання роботи. Щирі рекомендації.
Graig,was very helpful, my car is running great,thankyou for washing my car too!
Tony Lopez and everyone who assisted in the servicing of my vehicle have an exemplary.customer care. Thank you.
Pretty decent dealership I suppose. The real star was Darek, if you ask me. He knows the trade and is fun. He did come home from his beloved scotch at home to make the sale, so I guess I owe him one now. Plus, the price of the car was definitely worth the pineapple Fanta, and giant polish KitKat.
Nice clean dealership with plenty of new and used cars to purchase. Christmas is around the corner. One of these gorgeous Lexus cars would make a nice gift.
(Translated by Google) I arrived without a credit history, met with the seller Sasha, the car was chosen within an hour. The next day, I picked up the car with a minimum down payment and minimum loan payments. Thank you Sasha for your work. I recommend (Original) Приїхала без кредитної історії, зустрілась з продавцем Sasha, машину вибрали на протязі години. На наступний день забрала автомобіль, з мінімальним першим внеском, і мінімальними платежами за кредит. Дякую Sasha, за вашу роботу. Рекомендую.
Sasha 👍
first off Cameron is awesome! Goes above and beyond. Made our experience buying are truck a pleasure. Also he knows his stuff about trucks! I will come back for our next vehicle because of him! Well done. Also the rest of my experiences with Schaumburg Toyota was excellent! In and out! Finally a dealership looking out for you
(Translated by Google) Thank you for your service Sasha (Original) Спасибо за обслуживание Sasha
Good service staff
Very good facility, service center is very efficient.
Had a perfect purchase today. Thanks a lot Daniel for help. Very good service!🤝
Nice and modern and clean dealership with Sue the sweet greeter who helps direct you to what you need. Staff are great. Cars are nice. All you need to look for your Lexus.
Excellence experience!
Efficient- no surprises- had a loaner ready for us and work done quickly
I purchased and have done all work on my Lexus since 2018 at Arlington Lexus. When I was in dire need of service they could not accommodate me. I turned to you and Tammy Sage did a terrific job of helping me get taken care of. Woodfield will now be my service destination.
Once again, MB of St. Charles treated me like a friend. Marco and Ron got it done promptly and at a fair price.
The customer service was great. The service was done on time. The tech was great in updating about the vehicle and recommending whats needs to done sooner. Thanks Toyota for the great service.
Great Service Department. Eric, my Service Rep, always “over delivers” with fast service visits.
Woodfield Lexus always does a great job servicing my car. And, they even picked up the car from my home, returned it later, and left a loaner in between - this was super helpful and saved me so much time - thank you!!!
Was very pleased with our service rep and the work done. They have a comfortable area to wait for the car to be finished. Also provided water and coffee while waiting.
Rich in the service department is the best! the service is always outstanding and the quality is unmatched!
Incredible experience. Unlike most dealerships that parade you around from one station to another just to try and play games they were as straight up and straight forward as I have ever seen. I would suggest anyone interested in a Toyota to start their journey at Schaumburg Toyota.
Parts service department was great. Anthony Edwards was extremely helpful, knowledgeable, professional and friendly. He did a phenomenal job finding the part I was looking for. Big thanks goes out to Anthony
Today was my first time purchasing a car and Darek was helping me. He made the process extremely pleasant and kept a smile on my face the entire time. I was very intimidated being a new buyer and he made this process go as smooth as possible. He has set the bar high for my dad and I!! Thanks Darek!
Excellent work, effort and help we received from Mark Demma, Finance team, and the rest of the team. We waited for a few months for our car from another dealership with no result, but it took us only 1/2 day to get the car that we wanted with the effort of Mark Demma and his team. Thank you!
It was good
I came here for a low tire and had to buy a new one as the nail was too close to the sidewall. The prices are usually very high and they only carry 1 type of tire in stock for me. The service is good but they never dry the cars completely after barely washing them. I guess it's hard to complain since it is a complimentary service which makes sense for what you end up paying. Also the tire sale ended in October and they didn't have for November which is unusual as tires should be starting to ...
Satisfied customer
It was an excellent feeling and my car was well taken care of for the required service.
The service man was Tommy, and he was very polite and courteous, and very helpful.
Nice to have a dealer with a dedicated service writer for the GR Supra MKV who understands the platform and the owners.
I recently bought a 4Runner and the salesmen Darek was outstanding. He answered all my questions and went above and beyond to get me the best deal.
Quick in and out (oil change and tire rotation) in 45 mins, and a car wash included 🙂
Long time customer of Woodfield Lexus. Experience has always been quick and hassle free. My recent experience was this week, due to an unexpected dead battery. Called dealership, they took me immediately, changed out battery and even performed regular 40k mile check up so I didn't have to come in for a 2nd appt. In and out in less than 1.5 hrs for "emergency" service. Call out to rep, Rich Palicka, who processed transaction quickly, accurately, and at fair cost, also followed up on anything he thought might still be under warranty. Also want to recognize the mechanic/...
I just purchased a new vehicle from Woodfield Lexus. I dealt with Marty Whitney & it was a very positive experience. Marty was very professional & straightforward. There were no surprises. it was a pleasure to deal with him. The only negative & this has been the case with every vehicle I've purchased regardless of the dealership it shouldn't take as long as it does to complete the transaction. There s/b a way to streamline this process.
The service was very good and I was satisfied. Waiting room was clean and I liked the coffee.
So, I bought my Rav4 here and had a great experience. Pressure was almost non-existent. Very helpful from the assistance of the vehicle to signing the agreement and pulling away! I highly recommend this place. In sales, ask for Gabriel!
I brought my car for maintenance last Tuesday, October 31st. I went inside the service center and everything was easy. The mechanics at Toyota Schaumburg were nice and accommodating.
Victor was outstanding in providing excellent customer service and very knowledgeable. He provided me with the utmost respect and honesty throughout the process. Thank you Victor and your team for all your hard work in giving me the best service!
I will Definitely recommend Woodfield Lexus dealership. My entire experience was wonderful. A special thanks to salesman Gary Kogan. He was very professional and knowledgeable. Financial process was easy, and did not take a long time.I am very happy with my new car.
Very impressive customer service. Made all process easy and without pressure. Never going anywhere else to buy a car. My Lexus drives like a dream.. Thank you Woodfield Lexus.
I had a Great Purchasing Experience with Salesman Gary Kogan. He was very professional and knowledgeable. I am very happy with my new car.
Greg Stone was great to work with, especially since I didn't meet him until I picked up my new car!
Easy drop off and pick up. Cared for the mileage check - easily!
Great experience. Very nice dealership with exceptional personnel. Salesman very knowledgeable. We loved the amount of available inventory and the casual no pressure sales approach. We will definitely do business in the future.
Came in on a Saturday, and had enough personnel to take of us. They were flexible and willing to negotiate. The trading process was clear and fluid. Paperwork was completed in 10 mins. Derek was efficient and knowledgeable.
This dealership was great. They were very friendly and super attentive to us as soon as we walked in the door. We specifically worked with Mustafa who was outstanding. He was extremely knowledgeable about the vehicle we were inquiring about and made the buying process so easy. Not one time did I feel like this dealership was trying to "scam" me. They were up front about everything and shared all the details we wanted to know. I will definitely be coming here from now on when looking at vehicles.
This was a great dealership to work with. From the second we walked in the door we were greeted and asked how someone could help. They were quick to get us the help we needed and very assistive in meeting all of our needs. We specifically worked with Mustafa who definitely went above and beyond and met us exactly where we were at. He was exceptionally knowledgeable on the vehicle and was able to answer any and all questions we had. He definitely made us want to buy all our vehicles from him and the dealership from now on.
I really appreciated the treatment I received while purchasing a car from MB of St. Charles, Efficient, professional and courteous. Highly recommend dealing with them, I will again.
Service tech Tony Lopez very good. …….. don’t like the 3% Charge when using a credit card. If i need expensive work in the future I will use a shop that won’t charge me 3% for using my credit card sorry Lexus
Erick and the maintenance crew are outstanding! Thank you!
Rich was the best! Friendly and professional.
Always quality service, very pleased with the quick turnaround!
Mr. Lopez was friendly, professional, kept me informed of service cost and time. Great representative for your company.
I have been both purchasing as well as servicing my cars at this dealership for at least 20 years! I work with my salesman, my service writer, as well as my mechanic closely! They are a great dealer to do business with!
Honest about the amount of work needed, with No up selling. They provide an excellent post check up report. Check-in, Wait time and checkout duration was manageable.
All was good.
Justin was nice and very cooperative but the car was not washed as promised.
Efficient service but my service manager never followed up with my quote for repair. Still waiting and now I need to call and get it.
Appreciated Dan's friendliness while helping us find the right model and giving us plenty of time with different vehicles. Then he made the purchasing process straight-forward. Overall a good experience!
Always a great service experience here. And from years of experience I generally hate dealerships!!!
Speed and ease. Nice waiting area too.
(Translated by Google) On the recommendation of friends, we turned to Oleksandr, who performed his work well, gave us the opportunity to familiarize ourselves with the cars that interested us, and helped us choose a car. Very satisfied with the service and speed of work. Sincere recommendations. (Original) По рекомендації друзів звернулися до Олександра який виконав якісно свою роботу, надав можливість ознайомитися з автомобілями які нас зацікавили та допоміг з вибором авто. Дуже задоволені сервісом та швидкістю виконання роботи. Щирі рекомендації.
Graig,was very helpful, my car is running great,thankyou for washing my car too!
Tony Lopez and everyone who assisted in the servicing of my vehicle have an exemplary.customer care. Thank you.
Pretty decent dealership I suppose. The real star was Darek, if you ask me. He knows the trade and is fun. He did come home from his beloved scotch at home to make the sale, so I guess I owe him one now. Plus, the price of the car was definitely worth the pineapple Fanta, and giant polish KitKat.
Nice clean dealership with plenty of new and used cars to purchase. Christmas is around the corner. One of these gorgeous Lexus cars would make a nice gift.
(Translated by Google) I arrived without a credit history, met with the seller Sasha, the car was chosen within an hour. The next day, I picked up the car with a minimum down payment and minimum loan payments. Thank you Sasha for your work. I recommend (Original) Приїхала без кредитної історії, зустрілась з продавцем Sasha, машину вибрали на протязі години. На наступний день забрала автомобіль, з мінімальним першим внеском, і мінімальними платежами за кредит. Дякую Sasha, за вашу роботу. Рекомендую.
Sasha 👍
first off Cameron is awesome! Goes above and beyond. Made our experience buying are truck a pleasure. Also he knows his stuff about trucks! I will come back for our next vehicle because of him! Well done. Also the rest of my experiences with Schaumburg Toyota was excellent! In and out! Finally a dealership looking out for you
(Translated by Google) Thank you for your service Sasha (Original) Спасибо за обслуживание Sasha
Good service staff
Very good facility, service center is very efficient.
Had a perfect purchase today. Thanks a lot Daniel for help. Very good service!🤝
Nice and modern and clean dealership with Sue the sweet greeter who helps direct you to what you need. Staff are great. Cars are nice. All you need to look for your Lexus.
Excellence experience!
Efficient- no surprises- had a loaner ready for us and work done quickly
I purchased and have done all work on my Lexus since 2018 at Arlington Lexus. When I was in dire need of service they could not accommodate me. I turned to you and Tammy Sage did a terrific job of helping me get taken care of. Woodfield will now be my service destination.
Once again, MB of St. Charles treated me like a friend. Marco and Ron got it done promptly and at a fair price.
The customer service was great. The service was done on time. The tech was great in updating about the vehicle and recommending whats needs to done sooner. Thanks Toyota for the great service.
Great Service Department. Eric, my Service Rep, always “over delivers” with fast service visits.
Woodfield Lexus always does a great job servicing my car. And, they even picked up the car from my home, returned it later, and left a loaner in between - this was super helpful and saved me so much time - thank you!!!
Was very pleased with our service rep and the work done. They have a comfortable area to wait for the car to be finished. Also provided water and coffee while waiting.
Rich in the service department is the best! the service is always outstanding and the quality is unmatched!
Incredible experience. Unlike most dealerships that parade you around from one station to another just to try and play games they were as straight up and straight forward as I have ever seen. I would suggest anyone interested in a Toyota to start their journey at Schaumburg Toyota.
Parts service department was great. Anthony Edwards was extremely helpful, knowledgeable, professional and friendly. He did a phenomenal job finding the part I was looking for. Big thanks goes out to Anthony
Today was my first time purchasing a car and Darek was helping me. He made the process extremely pleasant and kept a smile on my face the entire time. I was very intimidated being a new buyer and he made this process go as smooth as possible. He has set the bar high for my dad and I!! Thanks Darek!
Excellent work, effort and help we received from Mark Demma, Finance team, and the rest of the team. We waited for a few months for our car from another dealership with no result, but it took us only 1/2 day to get the car that we wanted with the effort of Mark Demma and his team. Thank you!
It was good
I came here for a low tire and had to buy a new one as the nail was too close to the sidewall. The prices are usually very high and they only carry 1 type of tire in stock for me. The service is good but they never dry the cars completely after barely washing them. I guess it's hard to complain since it is a complimentary service which makes sense for what you end up paying. Also the tire sale ended in October and they didn't have for November which is unusual as tires should be starting to ...
Satisfied customer
It was an excellent feeling and my car was well taken care of for the required service.
The service man was Tommy, and he was very polite and courteous, and very helpful.
Nice to have a dealer with a dedicated service writer for the GR Supra MKV who understands the platform and the owners.
I recently bought a 4Runner and the salesmen Darek was outstanding. He answered all my questions and went above and beyond to get me the best deal.
Quick in and out (oil change and tire rotation) in 45 mins, and a car wash included 🙂
Long time customer of Woodfield Lexus. Experience has always been quick and hassle free. My recent experience was this week, due to an unexpected dead battery. Called dealership, they took me immediately, changed out battery and even performed regular 40k mile check up so I didn't have to come in for a 2nd appt. In and out in less than 1.5 hrs for "emergency" service. Call out to rep, Rich Palicka, who processed transaction quickly, accurately, and at fair cost, also followed up on anything he thought might still be under warranty. Also want to recognize the mechanic/...
I just purchased a new vehicle from Woodfield Lexus. I dealt with Marty Whitney & it was a very positive experience. Marty was very professional & straightforward. There were no surprises. it was a pleasure to deal with him. The only negative & this has been the case with every vehicle I've purchased regardless of the dealership it shouldn't take as long as it does to complete the transaction. There s/b a way to streamline this process.
The service was very good and I was satisfied. Waiting room was clean and I liked the coffee.
So, I bought my Rav4 here and had a great experience. Pressure was almost non-existent. Very helpful from the assistance of the vehicle to signing the agreement and pulling away! I highly recommend this place. In sales, ask for Gabriel!
I brought my car for maintenance last Tuesday, October 31st. I went inside the service center and everything was easy. The mechanics at Toyota Schaumburg were nice and accommodating.
Victor was outstanding in providing excellent customer service and very knowledgeable. He provided me with the utmost respect and honesty throughout the process. Thank you Victor and your team for all your hard work in giving me the best service!
I will Definitely recommend Woodfield Lexus dealership. My entire experience was wonderful. A special thanks to salesman Gary Kogan. He was very professional and knowledgeable. Financial process was easy, and did not take a long time.I am very happy with my new car.
Very impressive customer service. Made all process easy and without pressure. Never going anywhere else to buy a car. My Lexus drives like a dream.. Thank you Woodfield Lexus.
I had a Great Purchasing Experience with Salesman Gary Kogan. He was very professional and knowledgeable. I am very happy with my new car.
Greg Stone was great to work with, especially since I didn't meet him until I picked up my new car!
Easy drop off and pick up. Cared for the mileage check - easily!
Great experience. Very nice dealership with exceptional personnel. Salesman very knowledgeable. We loved the amount of available inventory and the casual no pressure sales approach. We will definitely do business in the future.
Came in on a Saturday, and had enough personnel to take of us. They were flexible and willing to negotiate. The trading process was clear and fluid. Paperwork was completed in 10 mins. Derek was efficient and knowledgeable.
This dealership was great. They were very friendly and super attentive to us as soon as we walked in the door. We specifically worked with Mustafa who was outstanding. He was extremely knowledgeable about the vehicle we were inquiring about and made the buying process so easy. Not one time did I feel like this dealership was trying to "scam" me. They were up front about everything and shared all the details we wanted to know. I will definitely be coming here from now on when looking at vehicles.
This was a great dealership to work with. From the second we walked in the door we were greeted and asked how someone could help. They were quick to get us the help we needed and very assistive in meeting all of our needs. We specifically worked with Mustafa who definitely went above and beyond and met us exactly where we were at. He was exceptionally knowledgeable on the vehicle and was able to answer any and all questions we had. He definitely made us want to buy all our vehicles from him and the dealership from now on.
I really appreciated the treatment I received while purchasing a car from MB of St. Charles, Efficient, professional and courteous. Highly recommend dealing with them, I will again.
Service tech Tony Lopez very good. …….. don’t like the 3% Charge when using a credit card. If i need expensive work in the future I will use a shop that won’t charge me 3% for using my credit card sorry Lexus
Erick and the maintenance crew are outstanding! Thank you!
Rich was the best! Friendly and professional.
Always quality service, very pleased with the quick turnaround!
Mr. Lopez was friendly, professional, kept me informed of service cost and time. Great representative for your company.
I have been both purchasing as well as servicing my cars at this dealership for at least 20 years! I work with my salesman, my service writer, as well as my mechanic closely! They are a great dealer to do business with!
Honest about the amount of work needed, with No up selling. They provide an excellent post check up report. Check-in, Wait time and checkout duration was manageable.
All was good.
Justin was nice and very cooperative but the car was not washed as promised.
Efficient service but my service manager never followed up with my quote for repair. Still waiting and now I need to call and get it.
Appreciated Dan's friendliness while helping us find the right model and giving us plenty of time with different vehicles. Then he made the purchasing process straight-forward. Overall a good experience!
Always a great service experience here. And from years of experience I generally hate dealerships!!!
Speed and ease. Nice waiting area too.
(Translated by Google) On the recommendation of friends, we turned to Oleksandr, who performed his work well, gave us the opportunity to familiarize ourselves with the cars that interested us, and helped us choose a car. Very satisfied with the service and speed of work. Sincere recommendations. (Original) По рекомендації друзів звернулися до Олександра який виконав якісно свою роботу, надав можливість ознайомитися з автомобілями які нас зацікавили та допоміг з вибором авто. Дуже задоволені сервісом та швидкістю виконання роботи. Щирі рекомендації.
Graig,was very helpful, my car is running great,thankyou for washing my car too!
Tony Lopez and everyone who assisted in the servicing of my vehicle have an exemplary.customer care. Thank you.
Pretty decent dealership I suppose. The real star was Darek, if you ask me. He knows the trade and is fun. He did come home from his beloved scotch at home to make the sale, so I guess I owe him one now. Plus, the price of the car was definitely worth the pineapple Fanta, and giant polish KitKat.
Nice clean dealership with plenty of new and used cars to purchase. Christmas is around the corner. One of these gorgeous Lexus cars would make a nice gift.
(Translated by Google) I arrived without a credit history, met with the seller Sasha, the car was chosen within an hour. The next day, I picked up the car with a minimum down payment and minimum loan payments. Thank you Sasha for your work. I recommend (Original) Приїхала без кредитної історії, зустрілась з продавцем Sasha, машину вибрали на протязі години. На наступний день забрала автомобіль, з мінімальним першим внеском, і мінімальними платежами за кредит. Дякую Sasha, за вашу роботу. Рекомендую.
Sasha 👍
first off Cameron is awesome! Goes above and beyond. Made our experience buying are truck a pleasure. Also he knows his stuff about trucks! I will come back for our next vehicle because of him! Well done. Also the rest of my experiences with Schaumburg Toyota was excellent! In and out! Finally a dealership looking out for you
(Translated by Google) Thank you for your service Sasha (Original) Спасибо за обслуживание Sasha
Good service staff
Very good facility, service center is very efficient.
Had a perfect purchase today. Thanks a lot Daniel for help. Very good service!🤝
Nice and modern and clean dealership with Sue the sweet greeter who helps direct you to what you need. Staff are great. Cars are nice. All you need to look for your Lexus.
Excellence experience!
Efficient- no surprises- had a loaner ready for us and work done quickly
I purchased and have done all work on my Lexus since 2018 at Arlington Lexus. When I was in dire need of service they could not accommodate me. I turned to you and Tammy Sage did a terrific job of helping me get taken care of. Woodfield will now be my service destination.
Once again, MB of St. Charles treated me like a friend. Marco and Ron got it done promptly and at a fair price.
The customer service was great. The service was done on time. The tech was great in updating about the vehicle and recommending whats needs to done sooner. Thanks Toyota for the great service.
Great Service Department. Eric, my Service Rep, always “over delivers” with fast service visits.
Woodfield Lexus always does a great job servicing my car. And, they even picked up the car from my home, returned it later, and left a loaner in between - this was super helpful and saved me so much time - thank you!!!
Was very pleased with our service rep and the work done. They have a comfortable area to wait for the car to be finished. Also provided water and coffee while waiting.
Rich in the service department is the best! the service is always outstanding and the quality is unmatched!
Incredible experience. Unlike most dealerships that parade you around from one station to another just to try and play games they were as straight up and straight forward as I have ever seen. I would suggest anyone interested in a Toyota to start their journey at Schaumburg Toyota.
Parts service department was great. Anthony Edwards was extremely helpful, knowledgeable, professional and friendly. He did a phenomenal job finding the part I was looking for. Big thanks goes out to Anthony
Today was my first time purchasing a car and Darek was helping me. He made the process extremely pleasant and kept a smile on my face the entire time. I was very intimidated being a new buyer and he made this process go as smooth as possible. He has set the bar high for my dad and I!! Thanks Darek!
Excellent work, effort and help we received from Mark Demma, Finance team, and the rest of the team. We waited for a few months for our car from another dealership with no result, but it took us only 1/2 day to get the car that we wanted with the effort of Mark Demma and his team. Thank you!
It was good
I came here for a low tire and had to buy a new one as the nail was too close to the sidewall. The prices are usually very high and they only carry 1 type of tire in stock for me. The service is good but they never dry the cars completely after barely washing them. I guess it's hard to complain since it is a complimentary service which makes sense for what you end up paying. Also the tire sale ended in October and they didn't have for November which is unusual as tires should be starting to ...
Satisfied customer
It was an excellent feeling and my car was well taken care of for the required service.
The service man was Tommy, and he was very polite and courteous, and very helpful.
Nice to have a dealer with a dedicated service writer for the GR Supra MKV who understands the platform and the owners.
I recently bought a 4Runner and the salesmen Darek was outstanding. He answered all my questions and went above and beyond to get me the best deal.
Quick in and out (oil change and tire rotation) in 45 mins, and a car wash included 🙂
Long time customer of Woodfield Lexus. Experience has always been quick and hassle free. My recent experience was this week, due to an unexpected dead battery. Called dealership, they took me immediately, changed out battery and even performed regular 40k mile check up so I didn't have to come in for a 2nd appt. In and out in less than 1.5 hrs for "emergency" service. Call out to rep, Rich Palicka, who processed transaction quickly, accurately, and at fair cost, also followed up on anything he thought might still be under warranty. Also want to recognize the mechanic/...
I just purchased a new vehicle from Woodfield Lexus. I dealt with Marty Whitney & it was a very positive experience. Marty was very professional & straightforward. There were no surprises. it was a pleasure to deal with him. The only negative & this has been the case with every vehicle I've purchased regardless of the dealership it shouldn't take as long as it does to complete the transaction. There s/b a way to streamline this process.
The service was very good and I was satisfied. Waiting room was clean and I liked the coffee.
So, I bought my Rav4 here and had a great experience. Pressure was almost non-existent. Very helpful from the assistance of the vehicle to signing the agreement and pulling away! I highly recommend this place. In sales, ask for Gabriel!
I brought my car for maintenance last Tuesday, October 31st. I went inside the service center and everything was easy. The mechanics at Toyota Schaumburg were nice and accommodating.
Victor was outstanding in providing excellent customer service and very knowledgeable. He provided me with the utmost respect and honesty throughout the process. Thank you Victor and your team for all your hard work in giving me the best service!
I will Definitely recommend Woodfield Lexus dealership. My entire experience was wonderful. A special thanks to salesman Gary Kogan. He was very professional and knowledgeable. Financial process was easy, and did not take a long time.I am very happy with my new car.
Very impressive customer service. Made all process easy and without pressure. Never going anywhere else to buy a car. My Lexus drives like a dream.. Thank you Woodfield Lexus.
I had a Great Purchasing Experience with Salesman Gary Kogan. He was very professional and knowledgeable. I am very happy with my new car.
Greg Stone was great to work with, especially since I didn't meet him until I picked up my new car!
Easy drop off and pick up. Cared for the mileage check - easily!
Great experience. Very nice dealership with exceptional personnel. Salesman very knowledgeable. We loved the amount of available inventory and the casual no pressure sales approach. We will definitely do business in the future.
Came in on a Saturday, and had enough personnel to take of us. They were flexible and willing to negotiate. The trading process was clear and fluid. Paperwork was completed in 10 mins. Derek was efficient and knowledgeable.
This dealership was great. They were very friendly and super attentive to us as soon as we walked in the door. We specifically worked with Mustafa who was outstanding. He was extremely knowledgeable about the vehicle we were inquiring about and made the buying process so easy. Not one time did I feel like this dealership was trying to "scam" me. They were up front about everything and shared all the details we wanted to know. I will definitely be coming here from now on when looking at vehicles.
This was a great dealership to work with. From the second we walked in the door we were greeted and asked how someone could help. They were quick to get us the help we needed and very assistive in meeting all of our needs. We specifically worked with Mustafa who definitely went above and beyond and met us exactly where we were at. He was exceptionally knowledgeable on the vehicle and was able to answer any and all questions we had. He definitely made us want to buy all our vehicles from him and the dealership from now on.
I really appreciated the treatment I received while purchasing a car from MB of St. Charles, Efficient, professional and courteous. Highly recommend dealing with them, I will again.
Service tech Tony Lopez very good. …….. don’t like the 3% Charge when using a credit card. If i need expensive work in the future I will use a shop that won’t charge me 3% for using my credit card sorry Lexus
Erick and the maintenance crew are outstanding! Thank you!
Rich was the best! Friendly and professional.
Always quality service, very pleased with the quick turnaround!
Mr. Lopez was friendly, professional, kept me informed of service cost and time. Great representative for your company.
I have been both purchasing as well as servicing my cars at this dealership for at least 20 years! I work with my salesman, my service writer, as well as my mechanic closely! They are a great dealer to do business with!
Honest about the amount of work needed, with No up selling. They provide an excellent post check up report. Check-in, Wait time and checkout duration was manageable.
All was good.
Justin was nice and very cooperative but the car was not washed as promised.
Efficient service but my service manager never followed up with my quote for repair. Still waiting and now I need to call and get it.
Appreciated Dan's friendliness while helping us find the right model and giving us plenty of time with different vehicles. Then he made the purchasing process straight-forward. Overall a good experience!
Always a great service experience here. And from years of experience I generally hate dealerships!!!
Speed and ease. Nice waiting area too.
(Translated by Google) On the recommendation of friends, we turned to Oleksandr, who performed his work well, gave us the opportunity to familiarize ourselves with the cars that interested us, and helped us choose a car. Very satisfied with the service and speed of work. Sincere recommendations. (Original) По рекомендації друзів звернулися до Олександра який виконав якісно свою роботу, надав можливість ознайомитися з автомобілями які нас зацікавили та допоміг з вибором авто. Дуже задоволені сервісом та швидкістю виконання роботи. Щирі рекомендації.
Graig,was very helpful, my car is running great,thankyou for washing my car too!
Tony Lopez and everyone who assisted in the servicing of my vehicle have an exemplary.customer care. Thank you.
Pretty decent dealership I suppose. The real star was Darek, if you ask me. He knows the trade and is fun. He did come home from his beloved scotch at home to make the sale, so I guess I owe him one now. Plus, the price of the car was definitely worth the pineapple Fanta, and giant polish KitKat.
Nice clean dealership with plenty of new and used cars to purchase. Christmas is around the corner. One of these gorgeous Lexus cars would make a nice gift.
(Translated by Google) I arrived without a credit history, met with the seller Sasha, the car was chosen within an hour. The next day, I picked up the car with a minimum down payment and minimum loan payments. Thank you Sasha for your work. I recommend (Original) Приїхала без кредитної історії, зустрілась з продавцем Sasha, машину вибрали на протязі години. На наступний день забрала автомобіль, з мінімальним першим внеском, і мінімальними платежами за кредит. Дякую Sasha, за вашу роботу. Рекомендую.
Sasha 👍
first off Cameron is awesome! Goes above and beyond. Made our experience buying are truck a pleasure. Also he knows his stuff about trucks! I will come back for our next vehicle because of him! Well done. Also the rest of my experiences with Schaumburg Toyota was excellent! In and out! Finally a dealership looking out for you
(Translated by Google) Thank you for your service Sasha (Original) Спасибо за обслуживание Sasha
Good service staff
Very good facility, service center is very efficient.
Had a perfect purchase today. Thanks a lot Daniel for help. Very good service!🤝
Nice and modern and clean dealership with Sue the sweet greeter who helps direct you to what you need. Staff are great. Cars are nice. All you need to look for your Lexus.
Excellence experience!
Efficient- no surprises- had a loaner ready for us and work done quickly
I purchased and have done all work on my Lexus since 2018 at Arlington Lexus. When I was in dire need of service they could not accommodate me. I turned to you and Tammy Sage did a terrific job of helping me get taken care of. Woodfield will now be my service destination.
Once again, MB of St. Charles treated me like a friend. Marco and Ron got it done promptly and at a fair price.
The customer service was great. The service was done on time. The tech was great in updating about the vehicle and recommending whats needs to done sooner. Thanks Toyota for the great service.
Great Service Department. Eric, my Service Rep, always “over delivers” with fast service visits.
Woodfield Lexus always does a great job servicing my car. And, they even picked up the car from my home, returned it later, and left a loaner in between - this was super helpful and saved me so much time - thank you!!!
Was very pleased with our service rep and the work done. They have a comfortable area to wait for the car to be finished. Also provided water and coffee while waiting.
Rich in the service department is the best! the service is always outstanding and the quality is unmatched!
Incredible experience. Unlike most dealerships that parade you around from one station to another just to try and play games they were as straight up and straight forward as I have ever seen. I would suggest anyone interested in a Toyota to start their journey at Schaumburg Toyota.
Parts service department was great. Anthony Edwards was extremely helpful, knowledgeable, professional and friendly. He did a phenomenal job finding the part I was looking for. Big thanks goes out to Anthony
Today was my first time purchasing a car and Darek was helping me. He made the process extremely pleasant and kept a smile on my face the entire time. I was very intimidated being a new buyer and he made this process go as smooth as possible. He has set the bar high for my dad and I!! Thanks Darek!
Excellent work, effort and help we received from Mark Demma, Finance team, and the rest of the team. We waited for a few months for our car from another dealership with no result, but it took us only 1/2 day to get the car that we wanted with the effort of Mark Demma and his team. Thank you!
It was good
I came here for a low tire and had to buy a new one as the nail was too close to the sidewall. The prices are usually very high and they only carry 1 type of tire in stock for me. The service is good but they never dry the cars completely after barely washing them. I guess it's hard to complain since it is a complimentary service which makes sense for what you end up paying. Also the tire sale ended in October and they didn't have for November which is unusual as tires should be starting to ...
Satisfied customer
It was an excellent feeling and my car was well taken care of for the required service.
The service man was Tommy, and he was very polite and courteous, and very helpful.
Nice to have a dealer with a dedicated service writer for the GR Supra MKV who understands the platform and the owners.
I recently bought a 4Runner and the salesmen Darek was outstanding. He answered all my questions and went above and beyond to get me the best deal.
Quick in and out (oil change and tire rotation) in 45 mins, and a car wash included 🙂
Long time customer of Woodfield Lexus. Experience has always been quick and hassle free. My recent experience was this week, due to an unexpected dead battery. Called dealership, they took me immediately, changed out battery and even performed regular 40k mile check up so I didn't have to come in for a 2nd appt. In and out in less than 1.5 hrs for "emergency" service. Call out to rep, Rich Palicka, who processed transaction quickly, accurately, and at fair cost, also followed up on anything he thought might still be under warranty. Also want to recognize the mechanic/...
I just purchased a new vehicle from Woodfield Lexus. I dealt with Marty Whitney & it was a very positive experience. Marty was very professional & straightforward. There were no surprises. it was a pleasure to deal with him. The only negative & this has been the case with every vehicle I've purchased regardless of the dealership it shouldn't take as long as it does to complete the transaction. There s/b a way to streamline this process.
The service was very good and I was satisfied. Waiting room was clean and I liked the coffee.
So, I bought my Rav4 here and had a great experience. Pressure was almost non-existent. Very helpful from the assistance of the vehicle to signing the agreement and pulling away! I highly recommend this place. In sales, ask for Gabriel!
I brought my car for maintenance last Tuesday, October 31st. I went inside the service center and everything was easy. The mechanics at Toyota Schaumburg were nice and accommodating.
Victor was outstanding in providing excellent customer service and very knowledgeable. He provided me with the utmost respect and honesty throughout the process. Thank you Victor and your team for all your hard work in giving me the best service!
I will Definitely recommend Woodfield Lexus dealership. My entire experience was wonderful. A special thanks to salesman Gary Kogan. He was very professional and knowledgeable. Financial process was easy, and did not take a long time.I am very happy with my new car.
Very impressive customer service. Made all process easy and without pressure. Never going anywhere else to buy a car. My Lexus drives like a dream.. Thank you Woodfield Lexus.
I had a Great Purchasing Experience with Salesman Gary Kogan. He was very professional and knowledgeable. I am very happy with my new car.
Greg Stone was great to work with, especially since I didn't meet him until I picked up my new car!
Easy drop off and pick up. Cared for the mileage check - easily!
Great experience. Very nice dealership with exceptional personnel. Salesman very knowledgeable. We loved the amount of available inventory and the casual no pressure sales approach. We will definitely do business in the future.
Came in on a Saturday, and had enough personnel to take of us. They were flexible and willing to negotiate. The trading process was clear and fluid. Paperwork was completed in 10 mins. Derek was efficient and knowledgeable.
This dealership was great. They were very friendly and super attentive to us as soon as we walked in the door. We specifically worked with Mustafa who was outstanding. He was extremely knowledgeable about the vehicle we were inquiring about and made the buying process so easy. Not one time did I feel like this dealership was trying to "scam" me. They were up front about everything and shared all the details we wanted to know. I will definitely be coming here from now on when looking at vehicles.
This was a great dealership to work with. From the second we walked in the door we were greeted and asked how someone could help. They were quick to get us the help we needed and very assistive in meeting all of our needs. We specifically worked with Mustafa who definitely went above and beyond and met us exactly where we were at. He was exceptionally knowledgeable on the vehicle and was able to answer any and all questions we had. He definitely made us want to buy all our vehicles from him and the dealership from now on.
I really appreciated the treatment I received while purchasing a car from MB of St. Charles, Efficient, professional and courteous. Highly recommend dealing with them, I will again.
Service tech Tony Lopez very good. …….. don’t like the 3% Charge when using a credit card. If i need expensive work in the future I will use a shop that won’t charge me 3% for using my credit card sorry Lexus
Erick and the maintenance crew are outstanding! Thank you!
Rich was the best! Friendly and professional.
Always quality service, very pleased with the quick turnaround!
Mr. Lopez was friendly, professional, kept me informed of service cost and time. Great representative for your company.
I have been both purchasing as well as servicing my cars at this dealership for at least 20 years! I work with my salesman, my service writer, as well as my mechanic closely! They are a great dealer to do business with!
Honest about the amount of work needed, with No up selling. They provide an excellent post check up report. Check-in, Wait time and checkout duration was manageable.