Customer Testimonials
Service people are always friendly when I enter the garage. The associate the works with me, Tino is very friendly and courteous so it is a relaxing experience. My car was serviced quicker than predicted and I was told what had occurred.
I recently picked up my new 2026 corolla cross and had a great experience with Ali. He is very knowledgeable, professional, and efficient. He made the process of buying a car seamless and answered all of my questions along the way. I am very pleased with the purchase and recommend Ali to anyone who is looking to buy a car
I bought a Toyota Tundra because I had always heard that Toyota stands for reliability. The truck is only two years old, yet bubbles and rust have already appeared on the roof. The main website says five-year warranty with unlimited mileage and says nothing about excluding external body rust, only this later claim that it covers corrosion from the inside only. That sounds completely absurd. Toyota brushed me off for weeks, promised callbacks that never came, and ultimately closed the case without even inspecting the vehicle. It feels like Korean or Chinese brands now treat customers better and have a ... Read More Google - Nov 12, 2026
The service experience was exceptional. My service advisor was amazing, Profesional and pleasant.
My wife and I had a great experience at Schaumburg Toyota. Darek was patient, knowledgeable, and a pleasure to work with. The sales process was smooth, the team took in my trade-in at a decent valuation and treated me fairly. Darek gave me candid feedback and looked out for our best interest.
Our family is so very greatful for our kind hearted sales representative Mariam Tobias. The first time we met her she was getting a suv ready for another client, yet she took her time to care for us so I could test drive a Lexus. She did not force us to buy the vehicle at all, which is a rare quality to find in a car dealership service. She made us feel at ease, calm, and answered all of our questions and concerns. She specifically looked up what we could get with our little demands, lol. She was very sweet, ... Read More Google - Nov 11, 2026
If you’re looking to buy a used car from this dealership, especially for someone you care about, I strongly recommend going elsewhere.
My family has owned countless Lexus RXs over the years. Between my mom, siblings, and me, we currently drive four, consisting of one 2009 RX350, two 2014 Rx350s, and one 2024 RX 450H. I’ve personally purchased two used RX350s since 2023 and am now looking for a third for my husband to drive. We know these cars extremely well, and until today, we’ve had nothing but excellent experiences with Lexus dealerships.
Today, my mom visited Lexus of ... Read More Google - Nov 11, 2026
The best of the best! The team here is always professional, warm, and most of all competent. I’m on my 3rd Lexus, and 2 I have gotten from Woodfield. They’ve made a lifelong customer out of me. Shoutout Lee and Greg! Thank you
Bought my car and it’s already breaking down a yr from when I bought it. Don’t trust these people they will sell you a broken car no problem…
I had the worst experience. I took my car in for repairs, and the mechanics ended up breaking another part of the vehicle. They also made me buy an extra part that my car didn’t even need. I tried to speak with the manager, but he ignored me and never returned my call. Be careful with the mechanics at this place.
I had the worst experience. I took my car in for repairs, and the mechanics ended up breaking another part of the vehicle. They also made me buy an extra part that my car didn’t even need. I tried to speak with the manager, but he ignored me and never returned my call. Be careful with the mechanics at this place.
I had a great experience purchasing my car from Toyota! I came very nervous, scarred by the last car shopping experience 10 years ago buying different car brand. This time the whole process in the Schamburg Toyota dealership was different. The salesman Darek was friendly, professional, and very helpful. Everything went smoothly, quickly, and without any pressure. He made the whole car-buying experience easy and stress-free. I truly appreciate his honesty, patience, and excellent customer service. I highly recommend Darek to anyone looking to buy a car at Toyota!
I have Toyota Prius 2018 with 76k miles, the eug cooler got broken. I asked a diler about guarantee, and he said that it ended 3 months ago, but it had to be 8 years or 80k miles. I bought Toyota because I thought it was a reliable auto, but now I realized that Toyota isn’t better than brands for less money. Because on this mileage even the cheapest car is not supposed to have such problems.
I had an outstanding experience at Schaumburg Toyota, especially working with Ricky He is an excellent salesman—professional, knowledgeable, honest, and very helpful throughout the entire process. He went above and beyond to make sure everything went smoothly and made me feel comfortable with my purchase. If you’re looking for a great car-buying experience, I highly recommend asking for Ricky ,He’s truly one of the best! Thank you, Ricky , for your outstanding customer service! 👏🚗
I want to thank the General Manager Robert Bouza for a great deal and excellent experience leasing our third New Lexus for my son. Robert and his team did an outstanding job taking care of my son and putting him in the exact car he was searching for. Mustafa in sales was very patient and helpful too. We will only see this team for sales and service and I recommend all clients looking do the same! Thank you again Robert and Team!
I am a Toyota owner myself, and I’m truly disappointed every time I hear about the problems my friend has experienced at Schaumburg Toyota. My friend purchased a brand new vehicle from Schaumburg Toyota at a high price and has had all the maintenance done there. Despite this, new problems keep coming up after every service. First, he discovered that the front inner fender liners were missing. He contacted the dealership multiple times but received no response. Later, he was asked to pay 970 dollars to replace those parts. During his most recent service, even something as simple as the ... Read More Google - Nov 6, 2026
Today I was extremely disappointed with Schaumburg Toyota for the second time. It’s only been 10 minutes since I picked up my car from service. I brought it in for an oil change and all necessary maintenance checks, yet the low tire pressure in both rear tires was not addressed. As you can clearly see in the attached photo, both rear tires still have low pressure after the service was completed. If something as simple as checking and inflating the tires isn’t done, how can I be sure the other maintenance services were actually performed? How can I trust ... Read More Google - Nov 6, 2026
Took my car in for a regularly scheduled A Service. My original prepaid maintenance plan had expired and my service advisor Corey reminded me that new plugs would be due for this service and transmission service would be due on the next one, so it made financial sense to extend the prepaid maintenance for another two years, which I did. My car has always been serviced at this dealership as was the car prior to this one and I have always received excellent service, plus it is conveniently located.
I can’t say enough wonderful things about Miriam Tobias! She is an absolute pleasure to work with, extremely knowledgeable, and makes the entire car-buying experience enjoyable and stress-free. What I appreciate most is her no-pressure approach. She genuinely takes the time to understand what you’re looking for and is dedicated to finding the right vehicle that fits both your needs and your budget. You never feel rushed or pressured, just supported and well taken care of throughout the process. I truly appreciate her professionalism, honesty, and dedication. I would recommend Miriam to anyone looking to purchase a vehicle. ... Read More Google - Nov 6, 2026
Great dealership to work with. Our sales person Dan Rosen was helpful, professional and easy to deal with.
Excelente service a very profesional Bobby , I strongly recommended for buy a new car Toyota.
My salesman Bill was the best. Very patient and knowledgeable. I got more for my trade in than expected. Once the deal was done, Bill sat with me in my new Rav 4 and explained everything and set things up. Bill went above and beyond with cleaning the outside of the car personally down to the rims even though it was raining outside. I had the best experience and was done quickly. I’m so glad to be a Toyota girl again and very happy I bought it through Schaumburg Toyota. Highly recommend this dealer.
just great service
Marcin professional and great person to deal with
Dan was very patient and helpful to me in buying a very special car. The delivery process was quick and painless. Everyone we met at the dealership was very courteous and professional.
I originally leased my vehicle through another lexus dealership and couldn't get anyone to call me back about buying out my lease. I reached out to this dealership as i do my service here and had the pleasure of working with Yasmine in Finance.
She was so friendly, quick to respond, and efficient. She made the whole process easy and took care of everything without making me feel like I had to chase anyone down. I really appreciated how easy she was to work with and how quickly she got things done.
It's nice to deal with someone ... Read More Google - Nov 5, 2026
Positive overall experience from start to finish. Nice dealership, efficient process, got help right away. Al was great to work with, we told him we wanted a quick process and he listened. Was transparent throughout the deal. Broke a sweat to get the paperwork and car processed so we could be on our way and enjoy our new Sienna!! Glad we picked Schaumburg Toyota.
I had a great experience working with Krisly at Nissan
I had a great experience working with Krisly at Nissan
I originally leased my vehicle through another lexus dealership and couldn't get anyone to call me back about buying out my lease. I reached out to this dealership and had the pleasure of working with Yasmine in Finance.
She was so friendly, quick to respond, and efficient. She made the whole process easy and took care of everything without making me feel like I had to chase anyone down. I really appreciated how easy she was to work with and how quickly she got things done.
It's nice to deal with someone who actually follows through and makes ... Read More DealerRater - Nov 4, 2026
I had a great experience at Schaumburg Toyota! Darek helped me out and was so friendly and attentive throughout my visit. I really appreciated how easy he was to talk to and how well he took care of me. I’d definitely recommend this location, and if you go, ask for Darek!
I had the pleasure of working with Michael Koziol at Mercedes-Benz of St. Charles when I began exploring options for upgrading my car in early December 2025. From the very beginning, Michael provided an exceptional level of service that was professional, knowledgeable, and never pushy.
Throughout the process, I asked numerous questions about the car I ultimately purchased, as well as a couple of other models I was considering. Michael was consistently patient, thorough, and helpful, taking the time to ensure I had the information I needed to make a confident and informed decision. We stayed in contact and went back ... Read More Google - Nov 4, 2026
I had the pleasure of working with Michael Koziol at Mercedes-Benz of St. Charles when I began exploring options for upgrading my car in early December 2025. From the very beginning, Michael provided an exceptional level of service that was professional, knowledgeable, and never pushy.
Throughout the process, I asked numerous questions about the car I ultimately purchased, as well as a couple of other models I was considering. Michael was consistently patient, thorough, and helpful, taking the time to ensure I had the information I needed to make a confident and informed decision. We stayed in contact and went back ... Read More Google - Nov 4, 2026
I had a great purchase experience with Pat Chan at Woodfield Lexus. With Pat's assistance I bought a 2015 Audi RS5 cabriolet at an exceptional price. I had been looking at the car on their website when a chance appointment brought me into town. I stopped in on a whim to see it in person and was introduced to Pat.
Despite being one of the busiest dealerships I've been in, Pat took the time to sit down with me, discuss my needs and show me the car. His friendly, professional and straight forward approach made it a comfortable setting ... Read More Google - Nov 3, 2026
I had been bringing my Toyota here for regular maintenance and had been satisfied with the service up until this experience.
My 2023 Toyota had only around 33,000 miles and was just two months past its three-year warranty when the blind-spot indicator came loose behind the driver-side mirror glass.
I scheduled an appointment and provided a detailed explanation of the issue in advance. After waiting an hour, I was quoted hundreds of dollars, with the possibility of additional costs, for a potential mirror replacement. What disappointed me most was that nobody had even removed the mirror glass to inspect the problem or ... Read More Google - Nov 3, 2026
This first experience was terrific. Friendly, efficient, and courteous staff were welcoming everywhere - in the shop and the waiting room. The whole place was immaculate and easy to navigate. Work was done timely and much faster than I could have expected.
I would like to express my highest appreciation to Mr. Marcin Wierzba for his impeccable and outstanding professionalism during my purchase of a Lexus RX 350 this past Saturday.
Visiting the dealership was an exceptionally pleasant and upscale experience. Mr. Marcin demonstrated extensive expertise, absolute integrity, and complete dedication throughout the entire process. Thanks to his high personal culture and excellent interpersonal skills, the transaction was seamless, stress-free, and conducted in a wonderful, welcoming atmosphere.
Mr. Marcin's flawless professional appearance also deserves special recognition. Dressed in a sharply tailored blazer and a crisp white shirt, his elegant presentation immediately inspired ... Read More Google - Nov 2, 2026
Was going to be a lower rating because another tech sent me home last week without hearing me out about the error on the dash and how it's different than a scheduled maintenance alert. Took time from work and everything so that sucked. BUT Rafael is AWESOME. Super nice guy, VERY helpful, VERY knowledgeable, patient, and kind, all of that. Made up for the previous issue. Thank you SO much Rafael.
Great service, very professional, and quick! Thank you the Lexus Service Team!
Beware, if you come in with a pre approval from a credit union, prepared to be treated poorly, sales manager when from happy to bitter, and was handing papers angrily.
Hitarth was great. He explained everything and went above and beyond. He moved us along quickly!
From the greeting to listening to the issue they are solid. Keep that attitude going.
Honestly I've never been more delighted to take my car to be serviced, which to me is shocking. The people at Schaumburg are very kind, transparent, and extremely helpful. Today I had a service member Sean Richmond, and from the get go he outlined what services I would be needing, what could wait til later, and what deals they had that could lower my cost for what was needed. He told me how long the service would take and nailed his own time estimate. I was out of there fairly quickly and a lot happier about not having unnecessary ... Read More Google - Oct 30, 2026
If you're looking for a new or pre-owned vehicle, go see Marc Poncher! He provides excellent, friendly service and is extremely knowledgeable. He makes the entire experience easy and enjoyable. Highly recommend Marc!
If you're looking for a new or pre-owned vehicle, go see Marc Poncher! He provides excellent, friendly service and is extremely knowledgeable. He makes the entire experience easy and enjoyable. Highly recommend Marc!
Great car and good experience! We purchased our new Lexus RX350H on September 5th and love it so far.
Rodel is amazing did everything we asked above and beyond service
Exceptional Experience — Worth The Flight From Las Vegas!
I Flew Out From Las Vegas All The Way To St. Charles, Illinois, Specifically For A Vehicle I Had Been Searching Everywhere For: A Beautiful Black Mercedes-Benz Sprinter 3500 Dual Rear Wheel High Roof. Mercedes-Benz Of St. Charles Was The Only Place That Had The Exact Build I Wanted, And The Entire Buying Process Proved It Was Worth Every Single Mile.
I Picked Up The Truck On Tuesday And Drove It All The Way Back Home To Nevada. I Couldn't Be Happier—I Absolutely Love This New Machine!
The Entire Team Made ... Read More Google - Oct 29, 2026
Exceptional Experience — Worth The Flight From Las Vegas!
I Flew Out From Las Vegas All The Way To St. Charles, Illinois, Specifically For A Vehicle I Had Been Searching Everywhere For: A Beautiful Black Mercedes-Benz Sprinter 3500 Dual Rear Wheel High Roof. Mercedes-Benz Of St. Charles Was The Only Place That Had The Exact Build I Wanted, And The Entire Buying Process Proved It Was Worth Every Single Mile.
I Picked Up The Truck On Tuesday And Drove It All The Way Back Home To Nevada. I Couldn't Be Happier—I Absolutely Love This New Machine!
The Entire Team Made ... Read More Google - Oct 29, 2026
oil changes here love it here they inspect everything
We had a very good experience with Woodfield Lexus. All the staff we dealt were very professional and courteous. No games and the process was smooth and efficient.
They had it done and half the time they told me they washed it. Everything was perfect. Tito and the team was wonderful. Thank you again
This dealership was extremely unprofessional and dishonest. This was, by far, the worst experience I have ever had when trying to purchase a car.
We had already agreed on a specific price, but they later tried to change it. Then, after they had already received the check, they decided at the last minute to sell the car to someone else, even though they knew I was supposed to pick it up that same day.
To make matters worse, they notified me only an hour before I was supposed to get the car and told me that if I still wanted ... Read More Google - Oct 27, 2026
This dealership was extremely unprofessional and dishonest. This was, by far, the worst experience I have ever had when trying to purchase a car.
We had already agreed on a specific price, but they later tried to change it. Then, after they had already received the check, they decided at the last minute to sell the car to someone else, even though they knew I was supposed to pick it up that same day.
To make matters worse, they notified me only an hour before I was supposed to get the car and told me that if I still wanted ... Read More Google - Oct 27, 2026
I've purchased two vehicles at Schaumburg Toyota now, working with Al Hadz. Al has been great. Very on top of the process, easy to talk to, and willing to accommodate my questions and requests. I'm a fairly picky "car guy" sort, so it's nice to find someone who can meet me at my level and work through details that are important to me. Thanks again, Al.
We bought the car from Ali Savoji. Great person to deal with it and very very easy to work with him. Please look for him when you buys your next car.
Great Service
Everyone was very nice! Our salesman, Al Hadz, is a warm hearted music lover who told us many times that he was glad to be our salesman, and never pressured us. Schaumburg Toyota was the only dealer in a 100 mile vicinity who had a Camry with the options we wanted. We drive 55 minutes to get there, and it was worth it. We love Schaumburg Toyota!
Cameron was our salesman and did an amazing job from start to finish! I called to get most of the financing out of the way as we didn't have time to sit for hours. He got everything ready, we went and test drove the car and bought it. Very simple and smooth process, absolutely no stress! He was very knowledgeable and has been with the Schaumburg location for 10+ years and you can tell he loves his job. Thank you for everything Cameron, we will be back to see you soon when our son starts driving and needs a car!
I worked with Cameron Ungaro when I purchased my Camry. Cameron was easy to work with, filled out the paperwork efficiently, and was clear in all explanations. There was not any pushing of unwanted features. Would recommend.
Worst experience with customer service ever. I’ve called multiple times and every time I’d get hung up on or transferred to get hung up on. This Toyota dealership is absolutely garbage they over charge and they don’t know how to respond to anything. You’re better off watching a YouTube video to figure your things out because the people working here don’t know jack. You definitely should hire new customer service reps or teach them how to actually do their job. Don’t go to this location if you need help stay clear out of site.
Horrible service after 3pm. Over the last 2 months I have repeatedly called to get a price for services need. Everytime they transfer me to the service department and it will ring for 3 min then hangs up. Call back and the same thing happens, after 4 or 5 phone calls they just stop answering all together.
Salesperson was unpleasant and seemed immediately disinterested in speaking with us. Left within 5 minutes of entering. We didn’t even bother test driving as she appeared annoyed that we answered “yes” when she asked “you didn’t want to test drive one today, right?” Just a very odd car dealership experience. I’m hesitant to insinuate anything untoward but I think most same-sex couples know that particular unfriendly “energy” directed toward us sometimes, and we just really felt that vibe during this experience.
Dan was a pleasure to work with. Thoroughly explained everything and followed up promptly. We would recommend him for your visit to Woodfield Lexus!
My service went excellent. Everybody was on time it was done. It was easy. Everybody was very friendly and nice.
Honest and Timely and Punctual. Gave me options and alternatives. Explained costs upfront. Will come back.
Excellent communication across the board! Very warm and welcoming crew every time I come in. Smooth easy process from start to finish.
Schaumburg Toyota is, without a doubt, one of the most unprofessional and poorly managed dealerships I have ever encountered. The way this dealership operates is absolutely unacceptable.
Whether you’re planning to buy a vehicle or bring your car in for service, I strongly recommend staying as far away from this place as possible.
The overall attitude toward customers, the lack of professionalism, and the way they handle business are simply outrageous. Both the sales and service departments leave an extremely negative impression.
A dealership representing a brand like Toyota should maintain a much higher standard of customer service. Unfortunately, ... Read More Google - Oct 13, 2026
We had a great experience from beginning to end at Schaumburg Toyota. We will be back and highly this dealership.
Be aware of this dealership that they overcharge you for the basic services. For 25k miles service I paid 150. The same service is like 53 at Lexus of ORLAND. Now the 30k service is 799 while the Orland location is 499. Don’t come to this location at all.
★☆☆☆☆ Woodfield Lexus wasted my time and money. I called ahead and they confirmed the car was there for a test drive. I drove all the way there, paid for gas and tolls, and the car wasn’t even there. Absolutely unacceptable. Don’t tell customers a car is there if you haven’t bothered to check. I felt lied to, and they lost my trust before we even discussed a sale. I would not recommend this dealership.
Excellent customer service from start to finish. Made the new car buying process so easy.
We always have a wonderful experience with Garri Kogan. Our family has been using him for years for all of our car purchases. We recommend all family and friends to him! Our most recent purchase was a great experience, he is trustworthy, honest and very knowledgeable! Thank you to Garri for all the time he spent with us!
Wonderful Experience Worked out all That needed to be! Mustafa was dun to work with. Found the Lexus Earlier than expected..meant to be😊
They are all very friendly courteous knowledgeable and very respectful people very nice helpful and answered all questions very satisfactorily
I dropped my car off at the dealership to have running boards installed on my TX. The whole process took two days. Everything seemed fine, but there’s one thing I noticed: they put 50 miles on my car while it was there. What I don’t understand is, if the only job was to install the running boards, why did they need to drive my car 50 miles? What was the reason for that? Just a heads-up to everyone who uses this service center: before you drop off your car and when you pick it up, make sure to check the ... Read More Google - Oct 1, 2026
Very open and wide dealership. It appeared top- scale and there was plenty of room. The desks for the salesmen/leasing agents was perfect. Myself and guest weree saitsfied by the layout as well as all of its amenities- as well waiting room in a separate space I believe for the Servicing Department. Super!
We drove down from Green Bay to buy a new TX 350 Luxury after spending weeks trying to find the exact configuration we wanted. Dan Rosen found it, sent the window sticker and a written buyer's order up front, and answered every question I asked without hedging or redirecting. He also volunteered the current Lexus financing rates on his own, which saved me money I would not have known to ask about. The final paperwork matched his quoted number exactly, with nothing added and no surprises in the finance office. After a frustrating experience with a dealer closer to home, ... Read More DealerRater - Oct 1, 2026
Dan was very professional and helpful. The purchase of my new Lexus went very smoothly and efficiently.
My experience has been excellent dealing with your employees. Always courteous and friendly. The service is excellent always go out of there way to help. My sales person Pat was professional and courteous.
Today I had the longest and most terrible service in my life, I had an appointment for 4, I arrived and they accepted me, and then I sat for 1:30 hours and looked at my car still standing and it turns out they just forgot about me, how come? Do I have a lot of time? Just to sit and wait? The most finished place in my life, If you want to save yourself 2 hours of time, it's better not to come here.
They just change the oil for 3 hours, just so you know, it's their fastest option. ,👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻
The worst service is terrible🤢🤢🤢🤢The staff doesn't know what respect for the client is, they don't care and just stupidly forget about the client , it's very stupid and stupid.
Very bad
👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻 so bad
The most terrible place, I came here to change the oil, they told me to wait for 1:30 hours, I waited, I see my car is still standing, and they say they forgot about me and my car, and after that they also say that it's my fault for not making sure that my car was serviced, but then why am I taking an appointment? People, if you don't want to waste your time, it's better to go somewhere else Lexus, The supervisor who talked to me disrespectfully and bullied me is his name Erick Clark
Very prompt service and good explanations of my service problem and the process taken to fix it.
I don't recommend this place for car service!!!
If and when you go to Schaumburg Toyota to purchase a vehicle, I highly recommend that you ask for Nora Diaz. We have purchased a few vehicles from Nora and she has always gotten us top dollar for our trade ins. She very friendly, helpful and professional. Nora always treats us with respect and kindness. She’s not hard to find either, just look for the prettiest sales people with the beautiful smile 😁
Service people are always friendly when I enter the garage. The associate the works with me, Tino is very friendly and courteous so it is a relaxing experience. My car was serviced quicker than predicted and I was told what had occurred.
I recently picked up my new 2026 corolla cross and had a great experience with Ali. He is very knowledgeable, professional, and efficient. He made the process of buying a car seamless and answered all of my questions along the way. I am very pleased with the purchase and recommend Ali to anyone who is looking to buy a car
I bought a Toyota Tundra because I had always heard that Toyota stands for reliability. The truck is only two years old, yet bubbles and rust have already appeared on the roof. The main website says five-year warranty with unlimited mileage and says nothing about excluding external body rust, only this later claim that it covers corrosion from the inside only. That sounds completely absurd. Toyota brushed me off for weeks, promised callbacks that never came, and ultimately closed the case without even inspecting the vehicle. It feels like Korean or Chinese brands now treat customers better and have a ... Read More Google - Nov 12, 2026
The service experience was exceptional. My service advisor was amazing, Profesional and pleasant.
My wife and I had a great experience at Schaumburg Toyota. Darek was patient, knowledgeable, and a pleasure to work with. The sales process was smooth, the team took in my trade-in at a decent valuation and treated me fairly. Darek gave me candid feedback and looked out for our best interest.
Our family is so very greatful for our kind hearted sales representative Mariam Tobias. The first time we met her she was getting a suv ready for another client, yet she took her time to care for us so I could test drive a Lexus. She did not force us to buy the vehicle at all, which is a rare quality to find in a car dealership service. She made us feel at ease, calm, and answered all of our questions and concerns. She specifically looked up what we could get with our little demands, lol. She was very sweet, ... Read More Google - Nov 11, 2026
If you’re looking to buy a used car from this dealership, especially for someone you care about, I strongly recommend going elsewhere.
My family has owned countless Lexus RXs over the years. Between my mom, siblings, and me, we currently drive four, consisting of one 2009 RX350, two 2014 Rx350s, and one 2024 RX 450H. I’ve personally purchased two used RX350s since 2023 and am now looking for a third for my husband to drive. We know these cars extremely well, and until today, we’ve had nothing but excellent experiences with Lexus dealerships.
Today, my mom visited Lexus of ... Read More Google - Nov 11, 2026
The best of the best! The team here is always professional, warm, and most of all competent. I’m on my 3rd Lexus, and 2 I have gotten from Woodfield. They’ve made a lifelong customer out of me. Shoutout Lee and Greg! Thank you
Bought my car and it’s already breaking down a yr from when I bought it. Don’t trust these people they will sell you a broken car no problem…
I had the worst experience. I took my car in for repairs, and the mechanics ended up breaking another part of the vehicle. They also made me buy an extra part that my car didn’t even need. I tried to speak with the manager, but he ignored me and never returned my call. Be careful with the mechanics at this place.
I had the worst experience. I took my car in for repairs, and the mechanics ended up breaking another part of the vehicle. They also made me buy an extra part that my car didn’t even need. I tried to speak with the manager, but he ignored me and never returned my call. Be careful with the mechanics at this place.
I had a great experience purchasing my car from Toyota! I came very nervous, scarred by the last car shopping experience 10 years ago buying different car brand. This time the whole process in the Schamburg Toyota dealership was different. The salesman Darek was friendly, professional, and very helpful. Everything went smoothly, quickly, and without any pressure. He made the whole car-buying experience easy and stress-free. I truly appreciate his honesty, patience, and excellent customer service. I highly recommend Darek to anyone looking to buy a car at Toyota!
I have Toyota Prius 2018 with 76k miles, the eug cooler got broken. I asked a diler about guarantee, and he said that it ended 3 months ago, but it had to be 8 years or 80k miles. I bought Toyota because I thought it was a reliable auto, but now I realized that Toyota isn’t better than brands for less money. Because on this mileage even the cheapest car is not supposed to have such problems.
I had an outstanding experience at Schaumburg Toyota, especially working with Ricky He is an excellent salesman—professional, knowledgeable, honest, and very helpful throughout the entire process. He went above and beyond to make sure everything went smoothly and made me feel comfortable with my purchase. If you’re looking for a great car-buying experience, I highly recommend asking for Ricky ,He’s truly one of the best! Thank you, Ricky , for your outstanding customer service! 👏🚗
I want to thank the General Manager Robert Bouza for a great deal and excellent experience leasing our third New Lexus for my son. Robert and his team did an outstanding job taking care of my son and putting him in the exact car he was searching for. Mustafa in sales was very patient and helpful too. We will only see this team for sales and service and I recommend all clients looking do the same! Thank you again Robert and Team!
I am a Toyota owner myself, and I’m truly disappointed every time I hear about the problems my friend has experienced at Schaumburg Toyota. My friend purchased a brand new vehicle from Schaumburg Toyota at a high price and has had all the maintenance done there. Despite this, new problems keep coming up after every service. First, he discovered that the front inner fender liners were missing. He contacted the dealership multiple times but received no response. Later, he was asked to pay 970 dollars to replace those parts. During his most recent service, even something as simple as the ... Read More Google - Nov 6, 2026
Today I was extremely disappointed with Schaumburg Toyota for the second time. It’s only been 10 minutes since I picked up my car from service. I brought it in for an oil change and all necessary maintenance checks, yet the low tire pressure in both rear tires was not addressed. As you can clearly see in the attached photo, both rear tires still have low pressure after the service was completed. If something as simple as checking and inflating the tires isn’t done, how can I be sure the other maintenance services were actually performed? How can I trust ... Read More Google - Nov 6, 2026
Took my car in for a regularly scheduled A Service. My original prepaid maintenance plan had expired and my service advisor Corey reminded me that new plugs would be due for this service and transmission service would be due on the next one, so it made financial sense to extend the prepaid maintenance for another two years, which I did. My car has always been serviced at this dealership as was the car prior to this one and I have always received excellent service, plus it is conveniently located.
I can’t say enough wonderful things about Miriam Tobias! She is an absolute pleasure to work with, extremely knowledgeable, and makes the entire car-buying experience enjoyable and stress-free. What I appreciate most is her no-pressure approach. She genuinely takes the time to understand what you’re looking for and is dedicated to finding the right vehicle that fits both your needs and your budget. You never feel rushed or pressured, just supported and well taken care of throughout the process. I truly appreciate her professionalism, honesty, and dedication. I would recommend Miriam to anyone looking to purchase a vehicle. ... Read More Google - Nov 6, 2026
Great dealership to work with. Our sales person Dan Rosen was helpful, professional and easy to deal with.
Excelente service a very profesional Bobby , I strongly recommended for buy a new car Toyota.
My salesman Bill was the best. Very patient and knowledgeable. I got more for my trade in than expected. Once the deal was done, Bill sat with me in my new Rav 4 and explained everything and set things up. Bill went above and beyond with cleaning the outside of the car personally down to the rims even though it was raining outside. I had the best experience and was done quickly. I’m so glad to be a Toyota girl again and very happy I bought it through Schaumburg Toyota. Highly recommend this dealer.
just great service
Marcin professional and great person to deal with
Dan was very patient and helpful to me in buying a very special car. The delivery process was quick and painless. Everyone we met at the dealership was very courteous and professional.
I originally leased my vehicle through another lexus dealership and couldn't get anyone to call me back about buying out my lease. I reached out to this dealership as i do my service here and had the pleasure of working with Yasmine in Finance.
She was so friendly, quick to respond, and efficient. She made the whole process easy and took care of everything without making me feel like I had to chase anyone down. I really appreciated how easy she was to work with and how quickly she got things done.
It's nice to deal with someone ... Read More Google - Nov 5, 2026
Positive overall experience from start to finish. Nice dealership, efficient process, got help right away. Al was great to work with, we told him we wanted a quick process and he listened. Was transparent throughout the deal. Broke a sweat to get the paperwork and car processed so we could be on our way and enjoy our new Sienna!! Glad we picked Schaumburg Toyota.
I had a great experience working with Krisly at Nissan
I had a great experience working with Krisly at Nissan
I originally leased my vehicle through another lexus dealership and couldn't get anyone to call me back about buying out my lease. I reached out to this dealership and had the pleasure of working with Yasmine in Finance.
She was so friendly, quick to respond, and efficient. She made the whole process easy and took care of everything without making me feel like I had to chase anyone down. I really appreciated how easy she was to work with and how quickly she got things done.
It's nice to deal with someone who actually follows through and makes ... Read More DealerRater - Nov 4, 2026
I had a great experience at Schaumburg Toyota! Darek helped me out and was so friendly and attentive throughout my visit. I really appreciated how easy he was to talk to and how well he took care of me. I’d definitely recommend this location, and if you go, ask for Darek!
I had the pleasure of working with Michael Koziol at Mercedes-Benz of St. Charles when I began exploring options for upgrading my car in early December 2025. From the very beginning, Michael provided an exceptional level of service that was professional, knowledgeable, and never pushy.
Throughout the process, I asked numerous questions about the car I ultimately purchased, as well as a couple of other models I was considering. Michael was consistently patient, thorough, and helpful, taking the time to ensure I had the information I needed to make a confident and informed decision. We stayed in contact and went back ... Read More Google - Nov 4, 2026
I had the pleasure of working with Michael Koziol at Mercedes-Benz of St. Charles when I began exploring options for upgrading my car in early December 2025. From the very beginning, Michael provided an exceptional level of service that was professional, knowledgeable, and never pushy.
Throughout the process, I asked numerous questions about the car I ultimately purchased, as well as a couple of other models I was considering. Michael was consistently patient, thorough, and helpful, taking the time to ensure I had the information I needed to make a confident and informed decision. We stayed in contact and went back ... Read More Google - Nov 4, 2026
I had a great purchase experience with Pat Chan at Woodfield Lexus. With Pat's assistance I bought a 2015 Audi RS5 cabriolet at an exceptional price. I had been looking at the car on their website when a chance appointment brought me into town. I stopped in on a whim to see it in person and was introduced to Pat.
Despite being one of the busiest dealerships I've been in, Pat took the time to sit down with me, discuss my needs and show me the car. His friendly, professional and straight forward approach made it a comfortable setting ... Read More Google - Nov 3, 2026
I had been bringing my Toyota here for regular maintenance and had been satisfied with the service up until this experience.
My 2023 Toyota had only around 33,000 miles and was just two months past its three-year warranty when the blind-spot indicator came loose behind the driver-side mirror glass.
I scheduled an appointment and provided a detailed explanation of the issue in advance. After waiting an hour, I was quoted hundreds of dollars, with the possibility of additional costs, for a potential mirror replacement. What disappointed me most was that nobody had even removed the mirror glass to inspect the problem or ... Read More Google - Nov 3, 2026
This first experience was terrific. Friendly, efficient, and courteous staff were welcoming everywhere - in the shop and the waiting room. The whole place was immaculate and easy to navigate. Work was done timely and much faster than I could have expected.
I would like to express my highest appreciation to Mr. Marcin Wierzba for his impeccable and outstanding professionalism during my purchase of a Lexus RX 350 this past Saturday.
Visiting the dealership was an exceptionally pleasant and upscale experience. Mr. Marcin demonstrated extensive expertise, absolute integrity, and complete dedication throughout the entire process. Thanks to his high personal culture and excellent interpersonal skills, the transaction was seamless, stress-free, and conducted in a wonderful, welcoming atmosphere.
Mr. Marcin's flawless professional appearance also deserves special recognition. Dressed in a sharply tailored blazer and a crisp white shirt, his elegant presentation immediately inspired ... Read More Google - Nov 2, 2026
Was going to be a lower rating because another tech sent me home last week without hearing me out about the error on the dash and how it's different than a scheduled maintenance alert. Took time from work and everything so that sucked. BUT Rafael is AWESOME. Super nice guy, VERY helpful, VERY knowledgeable, patient, and kind, all of that. Made up for the previous issue. Thank you SO much Rafael.
Great service, very professional, and quick! Thank you the Lexus Service Team!
Beware, if you come in with a pre approval from a credit union, prepared to be treated poorly, sales manager when from happy to bitter, and was handing papers angrily.
Hitarth was great. He explained everything and went above and beyond. He moved us along quickly!
From the greeting to listening to the issue they are solid. Keep that attitude going.
Honestly I've never been more delighted to take my car to be serviced, which to me is shocking. The people at Schaumburg are very kind, transparent, and extremely helpful. Today I had a service member Sean Richmond, and from the get go he outlined what services I would be needing, what could wait til later, and what deals they had that could lower my cost for what was needed. He told me how long the service would take and nailed his own time estimate. I was out of there fairly quickly and a lot happier about not having unnecessary ... Read More Google - Oct 30, 2026
If you're looking for a new or pre-owned vehicle, go see Marc Poncher! He provides excellent, friendly service and is extremely knowledgeable. He makes the entire experience easy and enjoyable. Highly recommend Marc!
If you're looking for a new or pre-owned vehicle, go see Marc Poncher! He provides excellent, friendly service and is extremely knowledgeable. He makes the entire experience easy and enjoyable. Highly recommend Marc!
Great car and good experience! We purchased our new Lexus RX350H on September 5th and love it so far.
Rodel is amazing did everything we asked above and beyond service
Exceptional Experience — Worth The Flight From Las Vegas!
I Flew Out From Las Vegas All The Way To St. Charles, Illinois, Specifically For A Vehicle I Had Been Searching Everywhere For: A Beautiful Black Mercedes-Benz Sprinter 3500 Dual Rear Wheel High Roof. Mercedes-Benz Of St. Charles Was The Only Place That Had The Exact Build I Wanted, And The Entire Buying Process Proved It Was Worth Every Single Mile.
I Picked Up The Truck On Tuesday And Drove It All The Way Back Home To Nevada. I Couldn't Be Happier—I Absolutely Love This New Machine!
The Entire Team Made ... Read More Google - Oct 29, 2026
Exceptional Experience — Worth The Flight From Las Vegas!
I Flew Out From Las Vegas All The Way To St. Charles, Illinois, Specifically For A Vehicle I Had Been Searching Everywhere For: A Beautiful Black Mercedes-Benz Sprinter 3500 Dual Rear Wheel High Roof. Mercedes-Benz Of St. Charles Was The Only Place That Had The Exact Build I Wanted, And The Entire Buying Process Proved It Was Worth Every Single Mile.
I Picked Up The Truck On Tuesday And Drove It All The Way Back Home To Nevada. I Couldn't Be Happier—I Absolutely Love This New Machine!
The Entire Team Made ... Read More Google - Oct 29, 2026
oil changes here love it here they inspect everything
We had a very good experience with Woodfield Lexus. All the staff we dealt were very professional and courteous. No games and the process was smooth and efficient.
They had it done and half the time they told me they washed it. Everything was perfect. Tito and the team was wonderful. Thank you again
This dealership was extremely unprofessional and dishonest. This was, by far, the worst experience I have ever had when trying to purchase a car.
We had already agreed on a specific price, but they later tried to change it. Then, after they had already received the check, they decided at the last minute to sell the car to someone else, even though they knew I was supposed to pick it up that same day.
To make matters worse, they notified me only an hour before I was supposed to get the car and told me that if I still wanted ... Read More Google - Oct 27, 2026
This dealership was extremely unprofessional and dishonest. This was, by far, the worst experience I have ever had when trying to purchase a car.
We had already agreed on a specific price, but they later tried to change it. Then, after they had already received the check, they decided at the last minute to sell the car to someone else, even though they knew I was supposed to pick it up that same day.
To make matters worse, they notified me only an hour before I was supposed to get the car and told me that if I still wanted ... Read More Google - Oct 27, 2026
I've purchased two vehicles at Schaumburg Toyota now, working with Al Hadz. Al has been great. Very on top of the process, easy to talk to, and willing to accommodate my questions and requests. I'm a fairly picky "car guy" sort, so it's nice to find someone who can meet me at my level and work through details that are important to me. Thanks again, Al.
We bought the car from Ali Savoji. Great person to deal with it and very very easy to work with him. Please look for him when you buys your next car.
Great Service
Everyone was very nice! Our salesman, Al Hadz, is a warm hearted music lover who told us many times that he was glad to be our salesman, and never pressured us. Schaumburg Toyota was the only dealer in a 100 mile vicinity who had a Camry with the options we wanted. We drive 55 minutes to get there, and it was worth it. We love Schaumburg Toyota!
Cameron was our salesman and did an amazing job from start to finish! I called to get most of the financing out of the way as we didn't have time to sit for hours. He got everything ready, we went and test drove the car and bought it. Very simple and smooth process, absolutely no stress! He was very knowledgeable and has been with the Schaumburg location for 10+ years and you can tell he loves his job. Thank you for everything Cameron, we will be back to see you soon when our son starts driving and needs a car!
I worked with Cameron Ungaro when I purchased my Camry. Cameron was easy to work with, filled out the paperwork efficiently, and was clear in all explanations. There was not any pushing of unwanted features. Would recommend.
Worst experience with customer service ever. I’ve called multiple times and every time I’d get hung up on or transferred to get hung up on. This Toyota dealership is absolutely garbage they over charge and they don’t know how to respond to anything. You’re better off watching a YouTube video to figure your things out because the people working here don’t know jack. You definitely should hire new customer service reps or teach them how to actually do their job. Don’t go to this location if you need help stay clear out of site.
Horrible service after 3pm. Over the last 2 months I have repeatedly called to get a price for services need. Everytime they transfer me to the service department and it will ring for 3 min then hangs up. Call back and the same thing happens, after 4 or 5 phone calls they just stop answering all together.
Salesperson was unpleasant and seemed immediately disinterested in speaking with us. Left within 5 minutes of entering. We didn’t even bother test driving as she appeared annoyed that we answered “yes” when she asked “you didn’t want to test drive one today, right?” Just a very odd car dealership experience. I’m hesitant to insinuate anything untoward but I think most same-sex couples know that particular unfriendly “energy” directed toward us sometimes, and we just really felt that vibe during this experience.
Dan was a pleasure to work with. Thoroughly explained everything and followed up promptly. We would recommend him for your visit to Woodfield Lexus!
My service went excellent. Everybody was on time it was done. It was easy. Everybody was very friendly and nice.
Honest and Timely and Punctual. Gave me options and alternatives. Explained costs upfront. Will come back.
Excellent communication across the board! Very warm and welcoming crew every time I come in. Smooth easy process from start to finish.
Schaumburg Toyota is, without a doubt, one of the most unprofessional and poorly managed dealerships I have ever encountered. The way this dealership operates is absolutely unacceptable.
Whether you’re planning to buy a vehicle or bring your car in for service, I strongly recommend staying as far away from this place as possible.
The overall attitude toward customers, the lack of professionalism, and the way they handle business are simply outrageous. Both the sales and service departments leave an extremely negative impression.
A dealership representing a brand like Toyota should maintain a much higher standard of customer service. Unfortunately, ... Read More Google - Oct 13, 2026
We had a great experience from beginning to end at Schaumburg Toyota. We will be back and highly this dealership.
Be aware of this dealership that they overcharge you for the basic services. For 25k miles service I paid 150. The same service is like 53 at Lexus of ORLAND. Now the 30k service is 799 while the Orland location is 499. Don’t come to this location at all.
★☆☆☆☆ Woodfield Lexus wasted my time and money. I called ahead and they confirmed the car was there for a test drive. I drove all the way there, paid for gas and tolls, and the car wasn’t even there. Absolutely unacceptable. Don’t tell customers a car is there if you haven’t bothered to check. I felt lied to, and they lost my trust before we even discussed a sale. I would not recommend this dealership.
Excellent customer service from start to finish. Made the new car buying process so easy.
We always have a wonderful experience with Garri Kogan. Our family has been using him for years for all of our car purchases. We recommend all family and friends to him! Our most recent purchase was a great experience, he is trustworthy, honest and very knowledgeable! Thank you to Garri for all the time he spent with us!
Wonderful Experience Worked out all That needed to be! Mustafa was dun to work with. Found the Lexus Earlier than expected..meant to be😊
They are all very friendly courteous knowledgeable and very respectful people very nice helpful and answered all questions very satisfactorily
I dropped my car off at the dealership to have running boards installed on my TX. The whole process took two days. Everything seemed fine, but there’s one thing I noticed: they put 50 miles on my car while it was there. What I don’t understand is, if the only job was to install the running boards, why did they need to drive my car 50 miles? What was the reason for that? Just a heads-up to everyone who uses this service center: before you drop off your car and when you pick it up, make sure to check the ... Read More Google - Oct 1, 2026
Very open and wide dealership. It appeared top- scale and there was plenty of room. The desks for the salesmen/leasing agents was perfect. Myself and guest weree saitsfied by the layout as well as all of its amenities- as well waiting room in a separate space I believe for the Servicing Department. Super!
We drove down from Green Bay to buy a new TX 350 Luxury after spending weeks trying to find the exact configuration we wanted. Dan Rosen found it, sent the window sticker and a written buyer's order up front, and answered every question I asked without hedging or redirecting. He also volunteered the current Lexus financing rates on his own, which saved me money I would not have known to ask about. The final paperwork matched his quoted number exactly, with nothing added and no surprises in the finance office. After a frustrating experience with a dealer closer to home, ... Read More DealerRater - Oct 1, 2026
Dan was very professional and helpful. The purchase of my new Lexus went very smoothly and efficiently.
My experience has been excellent dealing with your employees. Always courteous and friendly. The service is excellent always go out of there way to help. My sales person Pat was professional and courteous.
Today I had the longest and most terrible service in my life, I had an appointment for 4, I arrived and they accepted me, and then I sat for 1:30 hours and looked at my car still standing and it turns out they just forgot about me, how come? Do I have a lot of time? Just to sit and wait? The most finished place in my life, If you want to save yourself 2 hours of time, it's better not to come here.
They just change the oil for 3 hours, just so you know, it's their fastest option. ,👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻
The worst service is terrible🤢🤢🤢🤢The staff doesn't know what respect for the client is, they don't care and just stupidly forget about the client , it's very stupid and stupid.
Very bad
👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻 so bad
The most terrible place, I came here to change the oil, they told me to wait for 1:30 hours, I waited, I see my car is still standing, and they say they forgot about me and my car, and after that they also say that it's my fault for not making sure that my car was serviced, but then why am I taking an appointment? People, if you don't want to waste your time, it's better to go somewhere else Lexus, The supervisor who talked to me disrespectfully and bullied me is his name Erick Clark
Very prompt service and good explanations of my service problem and the process taken to fix it.
I don't recommend this place for car service!!!
If and when you go to Schaumburg Toyota to purchase a vehicle, I highly recommend that you ask for Nora Diaz. We have purchased a few vehicles from Nora and she has always gotten us top dollar for our trade ins. She very friendly, helpful and professional. Nora always treats us with respect and kindness. She’s not hard to find either, just look for the prettiest sales people with the beautiful smile 😁
Service people are always friendly when I enter the garage. The associate the works with me, Tino is very friendly and courteous so it is a relaxing experience. My car was serviced quicker than predicted and I was told what had occurred.
I recently picked up my new 2026 corolla cross and had a great experience with Ali. He is very knowledgeable, professional, and efficient. He made the process of buying a car seamless and answered all of my questions along the way. I am very pleased with the purchase and recommend Ali to anyone who is looking to buy a car
I bought a Toyota Tundra because I had always heard that Toyota stands for reliability. The truck is only two years old, yet bubbles and rust have already appeared on the roof. The main website says five-year warranty with unlimited mileage and says nothing about excluding external body rust, only this later claim that it covers corrosion from the inside only. That sounds completely absurd. Toyota brushed me off for weeks, promised callbacks that never came, and ultimately closed the case without even inspecting the vehicle. It feels like Korean or Chinese brands now treat customers better and have a ... Read More Google - Nov 12, 2026
The service experience was exceptional. My service advisor was amazing, Profesional and pleasant.
My wife and I had a great experience at Schaumburg Toyota. Darek was patient, knowledgeable, and a pleasure to work with. The sales process was smooth, the team took in my trade-in at a decent valuation and treated me fairly. Darek gave me candid feedback and looked out for our best interest.
Our family is so very greatful for our kind hearted sales representative Mariam Tobias. The first time we met her she was getting a suv ready for another client, yet she took her time to care for us so I could test drive a Lexus. She did not force us to buy the vehicle at all, which is a rare quality to find in a car dealership service. She made us feel at ease, calm, and answered all of our questions and concerns. She specifically looked up what we could get with our little demands, lol. She was very sweet, ... Read More Google - Nov 11, 2026
If you’re looking to buy a used car from this dealership, especially for someone you care about, I strongly recommend going elsewhere.
My family has owned countless Lexus RXs over the years. Between my mom, siblings, and me, we currently drive four, consisting of one 2009 RX350, two 2014 Rx350s, and one 2024 RX 450H. I’ve personally purchased two used RX350s since 2023 and am now looking for a third for my husband to drive. We know these cars extremely well, and until today, we’ve had nothing but excellent experiences with Lexus dealerships.
Today, my mom visited Lexus of ... Read More Google - Nov 11, 2026
The best of the best! The team here is always professional, warm, and most of all competent. I’m on my 3rd Lexus, and 2 I have gotten from Woodfield. They’ve made a lifelong customer out of me. Shoutout Lee and Greg! Thank you
Bought my car and it’s already breaking down a yr from when I bought it. Don’t trust these people they will sell you a broken car no problem…
I had the worst experience. I took my car in for repairs, and the mechanics ended up breaking another part of the vehicle. They also made me buy an extra part that my car didn’t even need. I tried to speak with the manager, but he ignored me and never returned my call. Be careful with the mechanics at this place.
I had the worst experience. I took my car in for repairs, and the mechanics ended up breaking another part of the vehicle. They also made me buy an extra part that my car didn’t even need. I tried to speak with the manager, but he ignored me and never returned my call. Be careful with the mechanics at this place.
I had a great experience purchasing my car from Toyota! I came very nervous, scarred by the last car shopping experience 10 years ago buying different car brand. This time the whole process in the Schamburg Toyota dealership was different. The salesman Darek was friendly, professional, and very helpful. Everything went smoothly, quickly, and without any pressure. He made the whole car-buying experience easy and stress-free. I truly appreciate his honesty, patience, and excellent customer service. I highly recommend Darek to anyone looking to buy a car at Toyota!
I have Toyota Prius 2018 with 76k miles, the eug cooler got broken. I asked a diler about guarantee, and he said that it ended 3 months ago, but it had to be 8 years or 80k miles. I bought Toyota because I thought it was a reliable auto, but now I realized that Toyota isn’t better than brands for less money. Because on this mileage even the cheapest car is not supposed to have such problems.
I had an outstanding experience at Schaumburg Toyota, especially working with Ricky He is an excellent salesman—professional, knowledgeable, honest, and very helpful throughout the entire process. He went above and beyond to make sure everything went smoothly and made me feel comfortable with my purchase. If you’re looking for a great car-buying experience, I highly recommend asking for Ricky ,He’s truly one of the best! Thank you, Ricky , for your outstanding customer service! 👏🚗
I want to thank the General Manager Robert Bouza for a great deal and excellent experience leasing our third New Lexus for my son. Robert and his team did an outstanding job taking care of my son and putting him in the exact car he was searching for. Mustafa in sales was very patient and helpful too. We will only see this team for sales and service and I recommend all clients looking do the same! Thank you again Robert and Team!
I am a Toyota owner myself, and I’m truly disappointed every time I hear about the problems my friend has experienced at Schaumburg Toyota. My friend purchased a brand new vehicle from Schaumburg Toyota at a high price and has had all the maintenance done there. Despite this, new problems keep coming up after every service. First, he discovered that the front inner fender liners were missing. He contacted the dealership multiple times but received no response. Later, he was asked to pay 970 dollars to replace those parts. During his most recent service, even something as simple as the ... Read More Google - Nov 6, 2026
Today I was extremely disappointed with Schaumburg Toyota for the second time. It’s only been 10 minutes since I picked up my car from service. I brought it in for an oil change and all necessary maintenance checks, yet the low tire pressure in both rear tires was not addressed. As you can clearly see in the attached photo, both rear tires still have low pressure after the service was completed. If something as simple as checking and inflating the tires isn’t done, how can I be sure the other maintenance services were actually performed? How can I trust ... Read More Google - Nov 6, 2026
Took my car in for a regularly scheduled A Service. My original prepaid maintenance plan had expired and my service advisor Corey reminded me that new plugs would be due for this service and transmission service would be due on the next one, so it made financial sense to extend the prepaid maintenance for another two years, which I did. My car has always been serviced at this dealership as was the car prior to this one and I have always received excellent service, plus it is conveniently located.
I can’t say enough wonderful things about Miriam Tobias! She is an absolute pleasure to work with, extremely knowledgeable, and makes the entire car-buying experience enjoyable and stress-free. What I appreciate most is her no-pressure approach. She genuinely takes the time to understand what you’re looking for and is dedicated to finding the right vehicle that fits both your needs and your budget. You never feel rushed or pressured, just supported and well taken care of throughout the process. I truly appreciate her professionalism, honesty, and dedication. I would recommend Miriam to anyone looking to purchase a vehicle. ... Read More Google - Nov 6, 2026
Great dealership to work with. Our sales person Dan Rosen was helpful, professional and easy to deal with.
Excelente service a very profesional Bobby , I strongly recommended for buy a new car Toyota.
My salesman Bill was the best. Very patient and knowledgeable. I got more for my trade in than expected. Once the deal was done, Bill sat with me in my new Rav 4 and explained everything and set things up. Bill went above and beyond with cleaning the outside of the car personally down to the rims even though it was raining outside. I had the best experience and was done quickly. I’m so glad to be a Toyota girl again and very happy I bought it through Schaumburg Toyota. Highly recommend this dealer.
just great service
Marcin professional and great person to deal with
Dan was very patient and helpful to me in buying a very special car. The delivery process was quick and painless. Everyone we met at the dealership was very courteous and professional.
I originally leased my vehicle through another lexus dealership and couldn't get anyone to call me back about buying out my lease. I reached out to this dealership as i do my service here and had the pleasure of working with Yasmine in Finance.
She was so friendly, quick to respond, and efficient. She made the whole process easy and took care of everything without making me feel like I had to chase anyone down. I really appreciated how easy she was to work with and how quickly she got things done.
It's nice to deal with someone ... Read More Google - Nov 5, 2026
Positive overall experience from start to finish. Nice dealership, efficient process, got help right away. Al was great to work with, we told him we wanted a quick process and he listened. Was transparent throughout the deal. Broke a sweat to get the paperwork and car processed so we could be on our way and enjoy our new Sienna!! Glad we picked Schaumburg Toyota.
I had a great experience working with Krisly at Nissan
I had a great experience working with Krisly at Nissan
I originally leased my vehicle through another lexus dealership and couldn't get anyone to call me back about buying out my lease. I reached out to this dealership and had the pleasure of working with Yasmine in Finance.
She was so friendly, quick to respond, and efficient. She made the whole process easy and took care of everything without making me feel like I had to chase anyone down. I really appreciated how easy she was to work with and how quickly she got things done.
It's nice to deal with someone who actually follows through and makes ... Read More DealerRater - Nov 4, 2026
I had a great experience at Schaumburg Toyota! Darek helped me out and was so friendly and attentive throughout my visit. I really appreciated how easy he was to talk to and how well he took care of me. I’d definitely recommend this location, and if you go, ask for Darek!
I had the pleasure of working with Michael Koziol at Mercedes-Benz of St. Charles when I began exploring options for upgrading my car in early December 2025. From the very beginning, Michael provided an exceptional level of service that was professional, knowledgeable, and never pushy.
Throughout the process, I asked numerous questions about the car I ultimately purchased, as well as a couple of other models I was considering. Michael was consistently patient, thorough, and helpful, taking the time to ensure I had the information I needed to make a confident and informed decision. We stayed in contact and went back ... Read More Google - Nov 4, 2026
I had the pleasure of working with Michael Koziol at Mercedes-Benz of St. Charles when I began exploring options for upgrading my car in early December 2025. From the very beginning, Michael provided an exceptional level of service that was professional, knowledgeable, and never pushy.
Throughout the process, I asked numerous questions about the car I ultimately purchased, as well as a couple of other models I was considering. Michael was consistently patient, thorough, and helpful, taking the time to ensure I had the information I needed to make a confident and informed decision. We stayed in contact and went back ... Read More Google - Nov 4, 2026
I had a great purchase experience with Pat Chan at Woodfield Lexus. With Pat's assistance I bought a 2015 Audi RS5 cabriolet at an exceptional price. I had been looking at the car on their website when a chance appointment brought me into town. I stopped in on a whim to see it in person and was introduced to Pat.
Despite being one of the busiest dealerships I've been in, Pat took the time to sit down with me, discuss my needs and show me the car. His friendly, professional and straight forward approach made it a comfortable setting ... Read More Google - Nov 3, 2026
I had been bringing my Toyota here for regular maintenance and had been satisfied with the service up until this experience.
My 2023 Toyota had only around 33,000 miles and was just two months past its three-year warranty when the blind-spot indicator came loose behind the driver-side mirror glass.
I scheduled an appointment and provided a detailed explanation of the issue in advance. After waiting an hour, I was quoted hundreds of dollars, with the possibility of additional costs, for a potential mirror replacement. What disappointed me most was that nobody had even removed the mirror glass to inspect the problem or ... Read More Google - Nov 3, 2026
This first experience was terrific. Friendly, efficient, and courteous staff were welcoming everywhere - in the shop and the waiting room. The whole place was immaculate and easy to navigate. Work was done timely and much faster than I could have expected.
I would like to express my highest appreciation to Mr. Marcin Wierzba for his impeccable and outstanding professionalism during my purchase of a Lexus RX 350 this past Saturday.
Visiting the dealership was an exceptionally pleasant and upscale experience. Mr. Marcin demonstrated extensive expertise, absolute integrity, and complete dedication throughout the entire process. Thanks to his high personal culture and excellent interpersonal skills, the transaction was seamless, stress-free, and conducted in a wonderful, welcoming atmosphere.
Mr. Marcin's flawless professional appearance also deserves special recognition. Dressed in a sharply tailored blazer and a crisp white shirt, his elegant presentation immediately inspired ... Read More Google - Nov 2, 2026
Was going to be a lower rating because another tech sent me home last week without hearing me out about the error on the dash and how it's different than a scheduled maintenance alert. Took time from work and everything so that sucked. BUT Rafael is AWESOME. Super nice guy, VERY helpful, VERY knowledgeable, patient, and kind, all of that. Made up for the previous issue. Thank you SO much Rafael.
Great service, very professional, and quick! Thank you the Lexus Service Team!
Beware, if you come in with a pre approval from a credit union, prepared to be treated poorly, sales manager when from happy to bitter, and was handing papers angrily.
Hitarth was great. He explained everything and went above and beyond. He moved us along quickly!
From the greeting to listening to the issue they are solid. Keep that attitude going.
Honestly I've never been more delighted to take my car to be serviced, which to me is shocking. The people at Schaumburg are very kind, transparent, and extremely helpful. Today I had a service member Sean Richmond, and from the get go he outlined what services I would be needing, what could wait til later, and what deals they had that could lower my cost for what was needed. He told me how long the service would take and nailed his own time estimate. I was out of there fairly quickly and a lot happier about not having unnecessary ... Read More Google - Oct 30, 2026
If you're looking for a new or pre-owned vehicle, go see Marc Poncher! He provides excellent, friendly service and is extremely knowledgeable. He makes the entire experience easy and enjoyable. Highly recommend Marc!
If you're looking for a new or pre-owned vehicle, go see Marc Poncher! He provides excellent, friendly service and is extremely knowledgeable. He makes the entire experience easy and enjoyable. Highly recommend Marc!
Great car and good experience! We purchased our new Lexus RX350H on September 5th and love it so far.
Rodel is amazing did everything we asked above and beyond service
Exceptional Experience — Worth The Flight From Las Vegas!
I Flew Out From Las Vegas All The Way To St. Charles, Illinois, Specifically For A Vehicle I Had Been Searching Everywhere For: A Beautiful Black Mercedes-Benz Sprinter 3500 Dual Rear Wheel High Roof. Mercedes-Benz Of St. Charles Was The Only Place That Had The Exact Build I Wanted, And The Entire Buying Process Proved It Was Worth Every Single Mile.
I Picked Up The Truck On Tuesday And Drove It All The Way Back Home To Nevada. I Couldn't Be Happier—I Absolutely Love This New Machine!
The Entire Team Made ... Read More Google - Oct 29, 2026
Exceptional Experience — Worth The Flight From Las Vegas!
I Flew Out From Las Vegas All The Way To St. Charles, Illinois, Specifically For A Vehicle I Had Been Searching Everywhere For: A Beautiful Black Mercedes-Benz Sprinter 3500 Dual Rear Wheel High Roof. Mercedes-Benz Of St. Charles Was The Only Place That Had The Exact Build I Wanted, And The Entire Buying Process Proved It Was Worth Every Single Mile.
I Picked Up The Truck On Tuesday And Drove It All The Way Back Home To Nevada. I Couldn't Be Happier—I Absolutely Love This New Machine!
The Entire Team Made ... Read More Google - Oct 29, 2026
oil changes here love it here they inspect everything
We had a very good experience with Woodfield Lexus. All the staff we dealt were very professional and courteous. No games and the process was smooth and efficient.
They had it done and half the time they told me they washed it. Everything was perfect. Tito and the team was wonderful. Thank you again
This dealership was extremely unprofessional and dishonest. This was, by far, the worst experience I have ever had when trying to purchase a car.
We had already agreed on a specific price, but they later tried to change it. Then, after they had already received the check, they decided at the last minute to sell the car to someone else, even though they knew I was supposed to pick it up that same day.
To make matters worse, they notified me only an hour before I was supposed to get the car and told me that if I still wanted ... Read More Google - Oct 27, 2026
This dealership was extremely unprofessional and dishonest. This was, by far, the worst experience I have ever had when trying to purchase a car.
We had already agreed on a specific price, but they later tried to change it. Then, after they had already received the check, they decided at the last minute to sell the car to someone else, even though they knew I was supposed to pick it up that same day.
To make matters worse, they notified me only an hour before I was supposed to get the car and told me that if I still wanted ... Read More Google - Oct 27, 2026
I've purchased two vehicles at Schaumburg Toyota now, working with Al Hadz. Al has been great. Very on top of the process, easy to talk to, and willing to accommodate my questions and requests. I'm a fairly picky "car guy" sort, so it's nice to find someone who can meet me at my level and work through details that are important to me. Thanks again, Al.
We bought the car from Ali Savoji. Great person to deal with it and very very easy to work with him. Please look for him when you buys your next car.
Great Service
Everyone was very nice! Our salesman, Al Hadz, is a warm hearted music lover who told us many times that he was glad to be our salesman, and never pressured us. Schaumburg Toyota was the only dealer in a 100 mile vicinity who had a Camry with the options we wanted. We drive 55 minutes to get there, and it was worth it. We love Schaumburg Toyota!
Cameron was our salesman and did an amazing job from start to finish! I called to get most of the financing out of the way as we didn't have time to sit for hours. He got everything ready, we went and test drove the car and bought it. Very simple and smooth process, absolutely no stress! He was very knowledgeable and has been with the Schaumburg location for 10+ years and you can tell he loves his job. Thank you for everything Cameron, we will be back to see you soon when our son starts driving and needs a car!
I worked with Cameron Ungaro when I purchased my Camry. Cameron was easy to work with, filled out the paperwork efficiently, and was clear in all explanations. There was not any pushing of unwanted features. Would recommend.
Worst experience with customer service ever. I’ve called multiple times and every time I’d get hung up on or transferred to get hung up on. This Toyota dealership is absolutely garbage they over charge and they don’t know how to respond to anything. You’re better off watching a YouTube video to figure your things out because the people working here don’t know jack. You definitely should hire new customer service reps or teach them how to actually do their job. Don’t go to this location if you need help stay clear out of site.
Horrible service after 3pm. Over the last 2 months I have repeatedly called to get a price for services need. Everytime they transfer me to the service department and it will ring for 3 min then hangs up. Call back and the same thing happens, after 4 or 5 phone calls they just stop answering all together.
Salesperson was unpleasant and seemed immediately disinterested in speaking with us. Left within 5 minutes of entering. We didn’t even bother test driving as she appeared annoyed that we answered “yes” when she asked “you didn’t want to test drive one today, right?” Just a very odd car dealership experience. I’m hesitant to insinuate anything untoward but I think most same-sex couples know that particular unfriendly “energy” directed toward us sometimes, and we just really felt that vibe during this experience.
Dan was a pleasure to work with. Thoroughly explained everything and followed up promptly. We would recommend him for your visit to Woodfield Lexus!
My service went excellent. Everybody was on time it was done. It was easy. Everybody was very friendly and nice.
Honest and Timely and Punctual. Gave me options and alternatives. Explained costs upfront. Will come back.
Excellent communication across the board! Very warm and welcoming crew every time I come in. Smooth easy process from start to finish.
Schaumburg Toyota is, without a doubt, one of the most unprofessional and poorly managed dealerships I have ever encountered. The way this dealership operates is absolutely unacceptable.
Whether you’re planning to buy a vehicle or bring your car in for service, I strongly recommend staying as far away from this place as possible.
The overall attitude toward customers, the lack of professionalism, and the way they handle business are simply outrageous. Both the sales and service departments leave an extremely negative impression.
A dealership representing a brand like Toyota should maintain a much higher standard of customer service. Unfortunately, ... Read More Google - Oct 13, 2026
We had a great experience from beginning to end at Schaumburg Toyota. We will be back and highly this dealership.
Be aware of this dealership that they overcharge you for the basic services. For 25k miles service I paid 150. The same service is like 53 at Lexus of ORLAND. Now the 30k service is 799 while the Orland location is 499. Don’t come to this location at all.
★☆☆☆☆ Woodfield Lexus wasted my time and money. I called ahead and they confirmed the car was there for a test drive. I drove all the way there, paid for gas and tolls, and the car wasn’t even there. Absolutely unacceptable. Don’t tell customers a car is there if you haven’t bothered to check. I felt lied to, and they lost my trust before we even discussed a sale. I would not recommend this dealership.
Excellent customer service from start to finish. Made the new car buying process so easy.
We always have a wonderful experience with Garri Kogan. Our family has been using him for years for all of our car purchases. We recommend all family and friends to him! Our most recent purchase was a great experience, he is trustworthy, honest and very knowledgeable! Thank you to Garri for all the time he spent with us!
Wonderful Experience Worked out all That needed to be! Mustafa was dun to work with. Found the Lexus Earlier than expected..meant to be😊
They are all very friendly courteous knowledgeable and very respectful people very nice helpful and answered all questions very satisfactorily
I dropped my car off at the dealership to have running boards installed on my TX. The whole process took two days. Everything seemed fine, but there’s one thing I noticed: they put 50 miles on my car while it was there. What I don’t understand is, if the only job was to install the running boards, why did they need to drive my car 50 miles? What was the reason for that? Just a heads-up to everyone who uses this service center: before you drop off your car and when you pick it up, make sure to check the ... Read More Google - Oct 1, 2026
Very open and wide dealership. It appeared top- scale and there was plenty of room. The desks for the salesmen/leasing agents was perfect. Myself and guest weree saitsfied by the layout as well as all of its amenities- as well waiting room in a separate space I believe for the Servicing Department. Super!
We drove down from Green Bay to buy a new TX 350 Luxury after spending weeks trying to find the exact configuration we wanted. Dan Rosen found it, sent the window sticker and a written buyer's order up front, and answered every question I asked without hedging or redirecting. He also volunteered the current Lexus financing rates on his own, which saved me money I would not have known to ask about. The final paperwork matched his quoted number exactly, with nothing added and no surprises in the finance office. After a frustrating experience with a dealer closer to home, ... Read More DealerRater - Oct 1, 2026
Dan was very professional and helpful. The purchase of my new Lexus went very smoothly and efficiently.
My experience has been excellent dealing with your employees. Always courteous and friendly. The service is excellent always go out of there way to help. My sales person Pat was professional and courteous.
Today I had the longest and most terrible service in my life, I had an appointment for 4, I arrived and they accepted me, and then I sat for 1:30 hours and looked at my car still standing and it turns out they just forgot about me, how come? Do I have a lot of time? Just to sit and wait? The most finished place in my life, If you want to save yourself 2 hours of time, it's better not to come here.
They just change the oil for 3 hours, just so you know, it's their fastest option. ,👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻
The worst service is terrible🤢🤢🤢🤢The staff doesn't know what respect for the client is, they don't care and just stupidly forget about the client , it's very stupid and stupid.
Very bad
👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻 so bad
The most terrible place, I came here to change the oil, they told me to wait for 1:30 hours, I waited, I see my car is still standing, and they say they forgot about me and my car, and after that they also say that it's my fault for not making sure that my car was serviced, but then why am I taking an appointment? People, if you don't want to waste your time, it's better to go somewhere else Lexus, The supervisor who talked to me disrespectfully and bullied me is his name Erick Clark
Very prompt service and good explanations of my service problem and the process taken to fix it.
I don't recommend this place for car service!!!
If and when you go to Schaumburg Toyota to purchase a vehicle, I highly recommend that you ask for Nora Diaz. We have purchased a few vehicles from Nora and she has always gotten us top dollar for our trade ins. She very friendly, helpful and professional. Nora always treats us with respect and kindness. She’s not hard to find either, just look for the prettiest sales people with the beautiful smile 😁
Service people are always friendly when I enter the garage. The associate the works with me, Tino is very friendly and courteous so it is a relaxing experience. My car was serviced quicker than predicted and I was told what had occurred.
I recently picked up my new 2026 corolla cross and had a great experience with Ali. He is very knowledgeable, professional, and efficient. He made the process of buying a car seamless and answered all of my questions along the way. I am very pleased with the purchase and recommend Ali to anyone who is looking to buy a car
I bought a Toyota Tundra because I had always heard that Toyota stands for reliability. The truck is only two years old, yet bubbles and rust have already appeared on the roof. The main website says five-year warranty with unlimited mileage and says nothing about excluding external body rust, only this later claim that it covers corrosion from the inside only. That sounds completely absurd. Toyota brushed me off for weeks, promised callbacks that never came, and ultimately closed the case without even inspecting the vehicle. It feels like Korean or Chinese brands now treat customers better and have a ... Read More Google - Nov 12, 2026
The service experience was exceptional. My service advisor was amazing, Profesional and pleasant.
My wife and I had a great experience at Schaumburg Toyota. Darek was patient, knowledgeable, and a pleasure to work with. The sales process was smooth, the team took in my trade-in at a decent valuation and treated me fairly. Darek gave me candid feedback and looked out for our best interest.
Our family is so very greatful for our kind hearted sales representative Mariam Tobias. The first time we met her she was getting a suv ready for another client, yet she took her time to care for us so I could test drive a Lexus. She did not force us to buy the vehicle at all, which is a rare quality to find in a car dealership service. She made us feel at ease, calm, and answered all of our questions and concerns. She specifically looked up what we could get with our little demands, lol. She was very sweet, ... Read More Google - Nov 11, 2026
If you’re looking to buy a used car from this dealership, especially for someone you care about, I strongly recommend going elsewhere.
My family has owned countless Lexus RXs over the years. Between my mom, siblings, and me, we currently drive four, consisting of one 2009 RX350, two 2014 Rx350s, and one 2024 RX 450H. I’ve personally purchased two used RX350s since 2023 and am now looking for a third for my husband to drive. We know these cars extremely well, and until today, we’ve had nothing but excellent experiences with Lexus dealerships.
Today, my mom visited Lexus of ... Read More Google - Nov 11, 2026
The best of the best! The team here is always professional, warm, and most of all competent. I’m on my 3rd Lexus, and 2 I have gotten from Woodfield. They’ve made a lifelong customer out of me. Shoutout Lee and Greg! Thank you
Bought my car and it’s already breaking down a yr from when I bought it. Don’t trust these people they will sell you a broken car no problem…
I had the worst experience. I took my car in for repairs, and the mechanics ended up breaking another part of the vehicle. They also made me buy an extra part that my car didn’t even need. I tried to speak with the manager, but he ignored me and never returned my call. Be careful with the mechanics at this place.
I had the worst experience. I took my car in for repairs, and the mechanics ended up breaking another part of the vehicle. They also made me buy an extra part that my car didn’t even need. I tried to speak with the manager, but he ignored me and never returned my call. Be careful with the mechanics at this place.
I had a great experience purchasing my car from Toyota! I came very nervous, scarred by the last car shopping experience 10 years ago buying different car brand. This time the whole process in the Schamburg Toyota dealership was different. The salesman Darek was friendly, professional, and very helpful. Everything went smoothly, quickly, and without any pressure. He made the whole car-buying experience easy and stress-free. I truly appreciate his honesty, patience, and excellent customer service. I highly recommend Darek to anyone looking to buy a car at Toyota!
I have Toyota Prius 2018 with 76k miles, the eug cooler got broken. I asked a diler about guarantee, and he said that it ended 3 months ago, but it had to be 8 years or 80k miles. I bought Toyota because I thought it was a reliable auto, but now I realized that Toyota isn’t better than brands for less money. Because on this mileage even the cheapest car is not supposed to have such problems.
I had an outstanding experience at Schaumburg Toyota, especially working with Ricky He is an excellent salesman—professional, knowledgeable, honest, and very helpful throughout the entire process. He went above and beyond to make sure everything went smoothly and made me feel comfortable with my purchase. If you’re looking for a great car-buying experience, I highly recommend asking for Ricky ,He’s truly one of the best! Thank you, Ricky , for your outstanding customer service! 👏🚗
I want to thank the General Manager Robert Bouza for a great deal and excellent experience leasing our third New Lexus for my son. Robert and his team did an outstanding job taking care of my son and putting him in the exact car he was searching for. Mustafa in sales was very patient and helpful too. We will only see this team for sales and service and I recommend all clients looking do the same! Thank you again Robert and Team!
I am a Toyota owner myself, and I’m truly disappointed every time I hear about the problems my friend has experienced at Schaumburg Toyota. My friend purchased a brand new vehicle from Schaumburg Toyota at a high price and has had all the maintenance done there. Despite this, new problems keep coming up after every service. First, he discovered that the front inner fender liners were missing. He contacted the dealership multiple times but received no response. Later, he was asked to pay 970 dollars to replace those parts. During his most recent service, even something as simple as the ... Read More Google - Nov 6, 2026
Today I was extremely disappointed with Schaumburg Toyota for the second time. It’s only been 10 minutes since I picked up my car from service. I brought it in for an oil change and all necessary maintenance checks, yet the low tire pressure in both rear tires was not addressed. As you can clearly see in the attached photo, both rear tires still have low pressure after the service was completed. If something as simple as checking and inflating the tires isn’t done, how can I be sure the other maintenance services were actually performed? How can I trust ... Read More Google - Nov 6, 2026
Took my car in for a regularly scheduled A Service. My original prepaid maintenance plan had expired and my service advisor Corey reminded me that new plugs would be due for this service and transmission service would be due on the next one, so it made financial sense to extend the prepaid maintenance for another two years, which I did. My car has always been serviced at this dealership as was the car prior to this one and I have always received excellent service, plus it is conveniently located.
I can’t say enough wonderful things about Miriam Tobias! She is an absolute pleasure to work with, extremely knowledgeable, and makes the entire car-buying experience enjoyable and stress-free. What I appreciate most is her no-pressure approach. She genuinely takes the time to understand what you’re looking for and is dedicated to finding the right vehicle that fits both your needs and your budget. You never feel rushed or pressured, just supported and well taken care of throughout the process. I truly appreciate her professionalism, honesty, and dedication. I would recommend Miriam to anyone looking to purchase a vehicle. ... Read More Google - Nov 6, 2026
Great dealership to work with. Our sales person Dan Rosen was helpful, professional and easy to deal with.
Excelente service a very profesional Bobby , I strongly recommended for buy a new car Toyota.
My salesman Bill was the best. Very patient and knowledgeable. I got more for my trade in than expected. Once the deal was done, Bill sat with me in my new Rav 4 and explained everything and set things up. Bill went above and beyond with cleaning the outside of the car personally down to the rims even though it was raining outside. I had the best experience and was done quickly. I’m so glad to be a Toyota girl again and very happy I bought it through Schaumburg Toyota. Highly recommend this dealer.
just great service
Marcin professional and great person to deal with
Dan was very patient and helpful to me in buying a very special car. The delivery process was quick and painless. Everyone we met at the dealership was very courteous and professional.
I originally leased my vehicle through another lexus dealership and couldn't get anyone to call me back about buying out my lease. I reached out to this dealership as i do my service here and had the pleasure of working with Yasmine in Finance.
She was so friendly, quick to respond, and efficient. She made the whole process easy and took care of everything without making me feel like I had to chase anyone down. I really appreciated how easy she was to work with and how quickly she got things done.
It's nice to deal with someone ... Read More Google - Nov 5, 2026
Positive overall experience from start to finish. Nice dealership, efficient process, got help right away. Al was great to work with, we told him we wanted a quick process and he listened. Was transparent throughout the deal. Broke a sweat to get the paperwork and car processed so we could be on our way and enjoy our new Sienna!! Glad we picked Schaumburg Toyota.
I had a great experience working with Krisly at Nissan
I had a great experience working with Krisly at Nissan
I originally leased my vehicle through another lexus dealership and couldn't get anyone to call me back about buying out my lease. I reached out to this dealership and had the pleasure of working with Yasmine in Finance.
She was so friendly, quick to respond, and efficient. She made the whole process easy and took care of everything without making me feel like I had to chase anyone down. I really appreciated how easy she was to work with and how quickly she got things done.
It's nice to deal with someone who actually follows through and makes ... Read More DealerRater - Nov 4, 2026
I had a great experience at Schaumburg Toyota! Darek helped me out and was so friendly and attentive throughout my visit. I really appreciated how easy he was to talk to and how well he took care of me. I’d definitely recommend this location, and if you go, ask for Darek!
I had the pleasure of working with Michael Koziol at Mercedes-Benz of St. Charles when I began exploring options for upgrading my car in early December 2025. From the very beginning, Michael provided an exceptional level of service that was professional, knowledgeable, and never pushy.
Throughout the process, I asked numerous questions about the car I ultimately purchased, as well as a couple of other models I was considering. Michael was consistently patient, thorough, and helpful, taking the time to ensure I had the information I needed to make a confident and informed decision. We stayed in contact and went back ... Read More Google - Nov 4, 2026
I had the pleasure of working with Michael Koziol at Mercedes-Benz of St. Charles when I began exploring options for upgrading my car in early December 2025. From the very beginning, Michael provided an exceptional level of service that was professional, knowledgeable, and never pushy.
Throughout the process, I asked numerous questions about the car I ultimately purchased, as well as a couple of other models I was considering. Michael was consistently patient, thorough, and helpful, taking the time to ensure I had the information I needed to make a confident and informed decision. We stayed in contact and went back ... Read More Google - Nov 4, 2026
I had a great purchase experience with Pat Chan at Woodfield Lexus. With Pat's assistance I bought a 2015 Audi RS5 cabriolet at an exceptional price. I had been looking at the car on their website when a chance appointment brought me into town. I stopped in on a whim to see it in person and was introduced to Pat.
Despite being one of the busiest dealerships I've been in, Pat took the time to sit down with me, discuss my needs and show me the car. His friendly, professional and straight forward approach made it a comfortable setting ... Read More Google - Nov 3, 2026
I had been bringing my Toyota here for regular maintenance and had been satisfied with the service up until this experience.
My 2023 Toyota had only around 33,000 miles and was just two months past its three-year warranty when the blind-spot indicator came loose behind the driver-side mirror glass.
I scheduled an appointment and provided a detailed explanation of the issue in advance. After waiting an hour, I was quoted hundreds of dollars, with the possibility of additional costs, for a potential mirror replacement. What disappointed me most was that nobody had even removed the mirror glass to inspect the problem or ... Read More Google - Nov 3, 2026
This first experience was terrific. Friendly, efficient, and courteous staff were welcoming everywhere - in the shop and the waiting room. The whole place was immaculate and easy to navigate. Work was done timely and much faster than I could have expected.
I would like to express my highest appreciation to Mr. Marcin Wierzba for his impeccable and outstanding professionalism during my purchase of a Lexus RX 350 this past Saturday.
Visiting the dealership was an exceptionally pleasant and upscale experience. Mr. Marcin demonstrated extensive expertise, absolute integrity, and complete dedication throughout the entire process. Thanks to his high personal culture and excellent interpersonal skills, the transaction was seamless, stress-free, and conducted in a wonderful, welcoming atmosphere.
Mr. Marcin's flawless professional appearance also deserves special recognition. Dressed in a sharply tailored blazer and a crisp white shirt, his elegant presentation immediately inspired ... Read More Google - Nov 2, 2026
Was going to be a lower rating because another tech sent me home last week without hearing me out about the error on the dash and how it's different than a scheduled maintenance alert. Took time from work and everything so that sucked. BUT Rafael is AWESOME. Super nice guy, VERY helpful, VERY knowledgeable, patient, and kind, all of that. Made up for the previous issue. Thank you SO much Rafael.
Great service, very professional, and quick! Thank you the Lexus Service Team!
Beware, if you come in with a pre approval from a credit union, prepared to be treated poorly, sales manager when from happy to bitter, and was handing papers angrily.
Hitarth was great. He explained everything and went above and beyond. He moved us along quickly!
From the greeting to listening to the issue they are solid. Keep that attitude going.
Honestly I've never been more delighted to take my car to be serviced, which to me is shocking. The people at Schaumburg are very kind, transparent, and extremely helpful. Today I had a service member Sean Richmond, and from the get go he outlined what services I would be needing, what could wait til later, and what deals they had that could lower my cost for what was needed. He told me how long the service would take and nailed his own time estimate. I was out of there fairly quickly and a lot happier about not having unnecessary ... Read More Google - Oct 30, 2026
If you're looking for a new or pre-owned vehicle, go see Marc Poncher! He provides excellent, friendly service and is extremely knowledgeable. He makes the entire experience easy and enjoyable. Highly recommend Marc!
If you're looking for a new or pre-owned vehicle, go see Marc Poncher! He provides excellent, friendly service and is extremely knowledgeable. He makes the entire experience easy and enjoyable. Highly recommend Marc!
Great car and good experience! We purchased our new Lexus RX350H on September 5th and love it so far.
Rodel is amazing did everything we asked above and beyond service
Exceptional Experience — Worth The Flight From Las Vegas!
I Flew Out From Las Vegas All The Way To St. Charles, Illinois, Specifically For A Vehicle I Had Been Searching Everywhere For: A Beautiful Black Mercedes-Benz Sprinter 3500 Dual Rear Wheel High Roof. Mercedes-Benz Of St. Charles Was The Only Place That Had The Exact Build I Wanted, And The Entire Buying Process Proved It Was Worth Every Single Mile.
I Picked Up The Truck On Tuesday And Drove It All The Way Back Home To Nevada. I Couldn't Be Happier—I Absolutely Love This New Machine!
The Entire Team Made ... Read More Google - Oct 29, 2026
Exceptional Experience — Worth The Flight From Las Vegas!
I Flew Out From Las Vegas All The Way To St. Charles, Illinois, Specifically For A Vehicle I Had Been Searching Everywhere For: A Beautiful Black Mercedes-Benz Sprinter 3500 Dual Rear Wheel High Roof. Mercedes-Benz Of St. Charles Was The Only Place That Had The Exact Build I Wanted, And The Entire Buying Process Proved It Was Worth Every Single Mile.
I Picked Up The Truck On Tuesday And Drove It All The Way Back Home To Nevada. I Couldn't Be Happier—I Absolutely Love This New Machine!
The Entire Team Made ... Read More Google - Oct 29, 2026
oil changes here love it here they inspect everything
We had a very good experience with Woodfield Lexus. All the staff we dealt were very professional and courteous. No games and the process was smooth and efficient.
They had it done and half the time they told me they washed it. Everything was perfect. Tito and the team was wonderful. Thank you again
This dealership was extremely unprofessional and dishonest. This was, by far, the worst experience I have ever had when trying to purchase a car.
We had already agreed on a specific price, but they later tried to change it. Then, after they had already received the check, they decided at the last minute to sell the car to someone else, even though they knew I was supposed to pick it up that same day.
To make matters worse, they notified me only an hour before I was supposed to get the car and told me that if I still wanted ... Read More Google - Oct 27, 2026
This dealership was extremely unprofessional and dishonest. This was, by far, the worst experience I have ever had when trying to purchase a car.
We had already agreed on a specific price, but they later tried to change it. Then, after they had already received the check, they decided at the last minute to sell the car to someone else, even though they knew I was supposed to pick it up that same day.
To make matters worse, they notified me only an hour before I was supposed to get the car and told me that if I still wanted ... Read More Google - Oct 27, 2026
I've purchased two vehicles at Schaumburg Toyota now, working with Al Hadz. Al has been great. Very on top of the process, easy to talk to, and willing to accommodate my questions and requests. I'm a fairly picky "car guy" sort, so it's nice to find someone who can meet me at my level and work through details that are important to me. Thanks again, Al.
We bought the car from Ali Savoji. Great person to deal with it and very very easy to work with him. Please look for him when you buys your next car.
Great Service
Everyone was very nice! Our salesman, Al Hadz, is a warm hearted music lover who told us many times that he was glad to be our salesman, and never pressured us. Schaumburg Toyota was the only dealer in a 100 mile vicinity who had a Camry with the options we wanted. We drive 55 minutes to get there, and it was worth it. We love Schaumburg Toyota!
Cameron was our salesman and did an amazing job from start to finish! I called to get most of the financing out of the way as we didn't have time to sit for hours. He got everything ready, we went and test drove the car and bought it. Very simple and smooth process, absolutely no stress! He was very knowledgeable and has been with the Schaumburg location for 10+ years and you can tell he loves his job. Thank you for everything Cameron, we will be back to see you soon when our son starts driving and needs a car!
I worked with Cameron Ungaro when I purchased my Camry. Cameron was easy to work with, filled out the paperwork efficiently, and was clear in all explanations. There was not any pushing of unwanted features. Would recommend.
Worst experience with customer service ever. I’ve called multiple times and every time I’d get hung up on or transferred to get hung up on. This Toyota dealership is absolutely garbage they over charge and they don’t know how to respond to anything. You’re better off watching a YouTube video to figure your things out because the people working here don’t know jack. You definitely should hire new customer service reps or teach them how to actually do their job. Don’t go to this location if you need help stay clear out of site.
Horrible service after 3pm. Over the last 2 months I have repeatedly called to get a price for services need. Everytime they transfer me to the service department and it will ring for 3 min then hangs up. Call back and the same thing happens, after 4 or 5 phone calls they just stop answering all together.
Salesperson was unpleasant and seemed immediately disinterested in speaking with us. Left within 5 minutes of entering. We didn’t even bother test driving as she appeared annoyed that we answered “yes” when she asked “you didn’t want to test drive one today, right?” Just a very odd car dealership experience. I’m hesitant to insinuate anything untoward but I think most same-sex couples know that particular unfriendly “energy” directed toward us sometimes, and we just really felt that vibe during this experience.
Dan was a pleasure to work with. Thoroughly explained everything and followed up promptly. We would recommend him for your visit to Woodfield Lexus!
My service went excellent. Everybody was on time it was done. It was easy. Everybody was very friendly and nice.
Honest and Timely and Punctual. Gave me options and alternatives. Explained costs upfront. Will come back.
Excellent communication across the board! Very warm and welcoming crew every time I come in. Smooth easy process from start to finish.
Schaumburg Toyota is, without a doubt, one of the most unprofessional and poorly managed dealerships I have ever encountered. The way this dealership operates is absolutely unacceptable.
Whether you’re planning to buy a vehicle or bring your car in for service, I strongly recommend staying as far away from this place as possible.
The overall attitude toward customers, the lack of professionalism, and the way they handle business are simply outrageous. Both the sales and service departments leave an extremely negative impression.
A dealership representing a brand like Toyota should maintain a much higher standard of customer service. Unfortunately, ... Read More Google - Oct 13, 2026
We had a great experience from beginning to end at Schaumburg Toyota. We will be back and highly this dealership.
Be aware of this dealership that they overcharge you for the basic services. For 25k miles service I paid 150. The same service is like 53 at Lexus of ORLAND. Now the 30k service is 799 while the Orland location is 499. Don’t come to this location at all.
★☆☆☆☆ Woodfield Lexus wasted my time and money. I called ahead and they confirmed the car was there for a test drive. I drove all the way there, paid for gas and tolls, and the car wasn’t even there. Absolutely unacceptable. Don’t tell customers a car is there if you haven’t bothered to check. I felt lied to, and they lost my trust before we even discussed a sale. I would not recommend this dealership.
Excellent customer service from start to finish. Made the new car buying process so easy.
We always have a wonderful experience with Garri Kogan. Our family has been using him for years for all of our car purchases. We recommend all family and friends to him! Our most recent purchase was a great experience, he is trustworthy, honest and very knowledgeable! Thank you to Garri for all the time he spent with us!
Wonderful Experience Worked out all That needed to be! Mustafa was dun to work with. Found the Lexus Earlier than expected..meant to be😊
They are all very friendly courteous knowledgeable and very respectful people very nice helpful and answered all questions very satisfactorily
I dropped my car off at the dealership to have running boards installed on my TX. The whole process took two days. Everything seemed fine, but there’s one thing I noticed: they put 50 miles on my car while it was there. What I don’t understand is, if the only job was to install the running boards, why did they need to drive my car 50 miles? What was the reason for that? Just a heads-up to everyone who uses this service center: before you drop off your car and when you pick it up, make sure to check the ... Read More Google - Oct 1, 2026
Very open and wide dealership. It appeared top- scale and there was plenty of room. The desks for the salesmen/leasing agents was perfect. Myself and guest weree saitsfied by the layout as well as all of its amenities- as well waiting room in a separate space I believe for the Servicing Department. Super!
We drove down from Green Bay to buy a new TX 350 Luxury after spending weeks trying to find the exact configuration we wanted. Dan Rosen found it, sent the window sticker and a written buyer's order up front, and answered every question I asked without hedging or redirecting. He also volunteered the current Lexus financing rates on his own, which saved me money I would not have known to ask about. The final paperwork matched his quoted number exactly, with nothing added and no surprises in the finance office. After a frustrating experience with a dealer closer to home, ... Read More DealerRater - Oct 1, 2026
Dan was very professional and helpful. The purchase of my new Lexus went very smoothly and efficiently.
My experience has been excellent dealing with your employees. Always courteous and friendly. The service is excellent always go out of there way to help. My sales person Pat was professional and courteous.
Today I had the longest and most terrible service in my life, I had an appointment for 4, I arrived and they accepted me, and then I sat for 1:30 hours and looked at my car still standing and it turns out they just forgot about me, how come? Do I have a lot of time? Just to sit and wait? The most finished place in my life, If you want to save yourself 2 hours of time, it's better not to come here.
They just change the oil for 3 hours, just so you know, it's their fastest option. ,👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻
The worst service is terrible🤢🤢🤢🤢The staff doesn't know what respect for the client is, they don't care and just stupidly forget about the client , it's very stupid and stupid.
Very bad
👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻 so bad
The most terrible place, I came here to change the oil, they told me to wait for 1:30 hours, I waited, I see my car is still standing, and they say they forgot about me and my car, and after that they also say that it's my fault for not making sure that my car was serviced, but then why am I taking an appointment? People, if you don't want to waste your time, it's better to go somewhere else Lexus, The supervisor who talked to me disrespectfully and bullied me is his name Erick Clark
Very prompt service and good explanations of my service problem and the process taken to fix it.
I don't recommend this place for car service!!!
If and when you go to Schaumburg Toyota to purchase a vehicle, I highly recommend that you ask for Nora Diaz. We have purchased a few vehicles from Nora and she has always gotten us top dollar for our trade ins. She very friendly, helpful and professional. Nora always treats us with respect and kindness. She’s not hard to find either, just look for the prettiest sales people with the beautiful smile 😁