Brought my car in for an oil change and while they were servicing it they found problems with the brakes and I had them fix it while I waited.
Schaumburg Service is amazing. The employees take care of each customer as an individual. The waiting rooms are comfortable and the coffee is wonderful. Thank you.
Bad place to do business!
Great except I had to wait 20 minutes in the driveway before they opened the garage door for service.
Super helpful staff! Small town dealer feel in the big city. Busy on Sat!
I never leave there unhappy, Jim always keep me inform about whats going on with car and recommends whats the best service for my car. No complaints
JUST WENT IN FOR A RECALL, WAITED A LITTLE BUT OTHER THAN THAT IT WAS OK. PEOPLE WERE NICE.
Had a very good service experience with Rich. I appreciated his honestly with what needed to be done on my car. He also assisted in making the repairs as affordable as he could. Definitely utilizing Woodfield Lexus service from now on.
We had a great experience with this dealership. Great people to work with the whole way through, especially with Eugene who sold us the car. We would absolutely come back to purchase another vehicle.
Service department great friendly and efficient only criticism would be more comfortable seating in waiting area and maybe a soda option but otherwise great dealership
Nicest place to buy in the city. Great experience.
Good selection and quality. Same old sales tactics though.
I have always had a great experience here. The staff is incredible. Everyone from sales to customer service to the actual service center is polite, helpful and professional. They have a lovely waiting area with a wide selection of treats along with a fancy coffee maker and a hundred different choices of coffees!
I just picked up my new car yesterday and couldn’t be more happy with the service I got from this dealership!! The general manager Craig was just the most welcoming man I have ever done business with! He definitely Went above and beyond to make my experience wonderful! A huge thank you to this dealership for an incredible journey.. It was so fun to build my car and see it come to life!! I don’t think I would ever go to any other dealership ?
Mark in the service department is the best. Extremely attentive to specific needs and goes above and beyond. Kudos to the entire service department. It’s always great to see friendly smiling faces each time I visit! Happy holidays!!
Mark in service is honest, professional, and extremely kind. Thank you for helping w service on my E- Class. Everyone in the service department was great. I live 10 min away from another Mercedes dealer in Barrington but I choose to drive an extra 40 minutes to St Charles because of their great customer service from Mark. Thanks again and happy holidays!!
Bought(leased) a 17 E class this weekend. Very satisfied with the way I was treated. The car is WOW. I think I got a reasonable deal. Julie went out of her way to show me the ropes on this very complicated machine. The finance manager is the nicest one I have encountered. Everything was clear and transparent with no arm twisting.Pleased and hopeful so far about the dealer and product.
STEVE, THE SERVICE MANAGER WAS VERY PROFESSIONAL WENT OUT OF HIS WAY TO ASSIST ME. I WOULD HIGHLY RECOMMEND HIM TO MY FRIENDS WHO OWN MERCEDES BENZ .