If you’re looking to buy a used car from this dealership, especially for someone you care about, I strongly recommend going elsewhere. My family has owned countless Lexus RXs over the years. Between my mom, siblings, and me, we currently drive four, consisting of one 2009 RX350, two 2014 Rx350s, and one 2024 RX 450H. I’ve personally purchased two used RX350s since 2023 and am now looking for a third for my husband to drive. We know these cars extremely well, and until today, we’ve had nothing but excellent experiences with Lexus dealerships. Today, my mom visited Lexus of Woodfield on my behalf to inspect and test-drive a used RX350. Everything went smoothly until she sat down to negotiate. I had two simple requests: What warranty options were available, and could they check the power steering fluid because the steering felt noticeably stiffer than the other RX350s we own? My mom also asked about the battery’s age (a standard question my dad tends to ask). The salesman refused to address any of these questions. Worse, he raised his voice at my mother, accused her of wasting his time, and told her she should have negotiated the price before coming in. (Who has ever done that in the history of purchasing a car? Do you not go and inspect & test drive the car, and negotiate accordingly?!) I’ve personally purchased used Lexuses for as little as $7,500 up to $20,000, and other Lexus dealerships have gone above and beyond. They’ve allowed undercarriage inspections, checked batteries, replaced aging components at no charge, given me replacements for the future if/when the component does go bad, and even steered me away from vehicles they wouldn’t feel comfortable letting their children drive (towards less expensive options!!) That’s what I’ve always associated with Lexus: professionalism, honesty, and genuine concern for the customer’s safety. And also family values. I’m 23. An $80,000 Lexus isn’t in my budget, but a $15,000 reliable used Lexus is. That doesn’t mean I deserve less respect or should have to compromise on basic questions about a vehicle’s condition. Don’t get me wrong- I understand that a customer shopping for a sub-$20,000 car might not be this dealership’s priority. But nobody deserves to be spoken to the way my mother was, especially for asking perfectly reasonable questions before making a major purchase. If you’re shopping for a used Lexus, I highly recommend Lexus of Arlington instead, where I purchased my last RX350 and received outstanding service (red RX with black rims 🤩) Lexus of Woodfield may be wonderful for buyers purchasing new or nearly-new vehicles, but if you’re looking for an affordable, dependable car that you can confidently put your family in, take your business to a dealership that treats your safety, questions, and hard-earned money with respect. Personal pics of my lexuses throughout the years, wouldn’t have it any other way :) (yes I had an ES for a bit but the sedan life wasn’t for me)

If you’re looking to buy a used car from this dealership, especially for someone you care about, I strongly recommend going elsewhere. My family has owned countless Lexus RXs over the years. Between my mom, siblings, and me, we currently drive four, consisting of one 2009 RX350, two 2014 Rx350s, and one 2024 RX 450H. I’ve personally purchased two used RX350s since 2023 and am now looking for a third for my husband to drive. We know these cars extremely well, and until today, we’ve had nothing but excellent experiences with Lexus dealerships. Today, my mom visited Lexus of Woodfield on my behalf to inspect and test-drive a used RX350. Everything went smoothly until she sat down to negotiate. I had two simple requests: What warranty options were available, and could they check the power steering fluid because the steering felt noticeably stiffer than the other RX350s we own? My mom also asked about the battery’s age (a standard question my dad tends to ask). The salesman refused to address any of these questions. Worse, he raised his voice at my mother, accused her of wasting his time, and told her she should have negotiated the price before coming in. (Who has ever done that in the history of purchasing a car? Do you not go and inspect & test drive the car, and negotiate accordingly?!) I’ve personally purchased used Lexuses for as little as $7,500 up to $20,000, and other Lexus dealerships have gone above and beyond. They’ve allowed undercarriage inspections, checked batteries, replaced aging components at no charge, given me replacements for the future if/when the component does go bad, and even steered me away from vehicles they wouldn’t feel comfortable letting their children drive (towards less expensive options!!) That’s what I’ve always associated with Lexus: professionalism, honesty, and genuine concern for the customer’s safety. And also family values. I’m 23. An $80,000 Lexus isn’t in my budget, but a $15,000 reliable used Lexus is. That doesn’t mean I deserve less respect or should have to compromise on basic questions about a vehicle’s condition. Don’t get me wrong- I understand that a customer shopping for a sub-$20,000 car might not be this dealership’s priority. But nobody deserves to be spoken to the way my mother was, especially for asking perfectly reasonable questions before making a major purchase. If you’re shopping for a used Lexus, I highly recommend Lexus of Arlington instead, where I purchased my last RX350 and received outstanding service (red RX with black rims 🤩) Lexus of Woodfield may be wonderful for buyers purchasing new or nearly-new vehicles, but if you’re looking for an affordable, dependable car that you can confidently put your family in, take your business to a dealership that treats your safety, questions, and hard-earned money with respect. Personal pics of my lexuses throughout the years, wouldn’t have it any other way :) (yes I had an ES for a bit but the sedan life wasn’t for me)

If you’re looking to buy a used car from this dealership, especially for someone you care about, I strongly recommend going elsewhere. My family has owned countless Lexus RXs over the years. Between my mom, siblings, and me, we currently drive four, consisting of one 2009 RX350, two 2014 Rx350s, and one 2024 RX 450H. I’ve personally purchased two used RX350s since 2023 and am now looking for a third for my husband to drive. We know these cars extremely well, and until today, we’ve had nothing but excellent experiences with Lexus dealerships. Today, my mom visited Lexus of Woodfield on my behalf to inspect and test-drive a used RX350. Everything went smoothly until she sat down to negotiate. I had two simple requests: What warranty options were available, and could they check the power steering fluid because the steering felt noticeably stiffer than the other RX350s we own? My mom also asked about the battery’s age (a standard question my dad tends to ask). The salesman refused to address any of these questions. Worse, he raised his voice at my mother, accused her of wasting his time, and told her she should have negotiated the price before coming in. (Who has ever done that in the history of purchasing a car? Do you not go and inspect & test drive the car, and negotiate accordingly?!) I’ve personally purchased used Lexuses for as little as $7,500 up to $20,000, and other Lexus dealerships have gone above and beyond. They’ve allowed undercarriage inspections, checked batteries, replaced aging components at no charge, given me replacements for the future if/when the component does go bad, and even steered me away from vehicles they wouldn’t feel comfortable letting their children drive (towards less expensive options!!) That’s what I’ve always associated with Lexus: professionalism, honesty, and genuine concern for the customer’s safety. And also family values. I’m 23. An $80,000 Lexus isn’t in my budget, but a $15,000 reliable used Lexus is. That doesn’t mean I deserve less respect or should have to compromise on basic questions about a vehicle’s condition. Don’t get me wrong- I understand that a customer shopping for a sub-$20,000 car might not be this dealership’s priority. But nobody deserves to be spoken to the way my mother was, especially for asking perfectly reasonable questions before making a major purchase. If you’re shopping for a used Lexus, I highly recommend Lexus of Arlington instead, where I purchased my last RX350 and received outstanding service (red RX with black rims 🤩) Lexus of Woodfield may be wonderful for buyers purchasing new or nearly-new vehicles, but if you’re looking for an affordable, dependable car that you can confidently put your family in, take your business to a dealership that treats your safety, questions, and hard-earned money with respect. Personal pics of my lexuses throughout the years, wouldn’t have it any other way :) (yes I had an ES for a bit but the sedan life wasn’t for me)